Hilary Jen Archiel

[Hilary Jen Archiel @JenArchiel]

@Rosario_D04 Agree. Lalo na kapag urgent yung transaction, nakakainis yung puro waiting at automated replies.

[Hilary Jen Archiel @JenArchiel]

@Rosario_D04 Oo nga eh, galing pa sa Maya talaga mismo. Official-looking na nga yung text, tapos prank lang pala?

[Hilary Jen Archiel @JenArchiel]

@allyjth @mayaofficialph Nakakainis talaga. Minsan ang bilis ng OTP, minsan wala talaga. Hindi dapat ganyan kapag financial app.

[Hilary Jen Archiel @JenArchiel]

2 months na pending? That's not normal. Sana mas seryosohin nila yung customer concerns instead of making people wait.

[Hilary Jen Archiel @JenArchiel]

Users are expected to be careful, pero paano kung mismo yung security layer ang hindi nag-trigger? Dapat may accountability din kapag may ganitong lapses.

[mia ⦿ ☰ ☲ @bbibbi_army]

everything happened w/in 4-5mins

ganyan kabilis ang scammers. nagtataka lang kami, wala man lang nareceive na OTP or any in-app notifs, which is unusual kasi laging may OTP kapag magtatransfer

8:59PM
money was transferred from BPI to my cousin’s account in Maribank

[Hilary Jen Archiel @JenArchiel]

@jjong_meow @mayaofficialph Kapag ganito ang customer experience, maiintindihan mo talaga kung bakit maraming users ang nagrereklamo.

[Hilary Jen Archiel @JenArchiel]

@philstarlife Appreciated ang ganitong changes, may mga improvements na talagang mapapakinabangan ng users.

[Hilary Jen Archiel @JenArchiel]

Ang expectation mo after renewal ready to use na agad, pero mukhang may panibagong aberya na naman. 😬

[Nilo M del Rosario @nmdelrio]

@mayaofficialph my virtual card was renewed yesterday. I am trying to reveal the details (number, expiry date), but even when I enter my password, it does not work. what do I do?

[Hilary Jen Archiel @JenArchiel]

Ito yung dahilan kung bakit nawawalan ng tiwala ang users. Kapag kailangan mo ng support, saka naman sobrang hirap makakuha ng live agent.

[ipad wins qt 김지웅 ⁰⁻¹ 🦋 @Myownmaybe]

@mayaofficialph @mayaofficialph Why is your live agents are like this? I've been waiting for almost an hour (Maya attempt to close the message because of inactivity) for my concern but no live agent accepted the chat 🥲

[Hilary Jen Archiel @JenArchiel]

@userlxz @mayaofficialph Ang hirap magtiwala sa app kapag simpleng account upgrade pa lang sobrang pahirap na.

[Hilary Jen Archiel @JenArchiel]

@Rosario_D04 True, nakaka-disappoint. Banking involves people's hard-earned money, kaya dapat priority ang security at mabilis na customer support.

[Hilary Jen Archiel @JenArchiel]

@CM14Serrano Exactly. Paano kung nasa biyahe o nasa lugar na iisang network lang ang may signal? Hindi dapat limitado ang access dahil lang sa internet provider.

[Hilary Jen Archiel @JenArchiel]

@hyacinthesiz @mayaofficialph Nakakatakot isipin na puwedeng mawalan ka ng access sa funds mo pagkatapos lang ng account update.

[Hilary Jen Archiel @JenArchiel]

@Carl_07Benedict Totoo, parang mas madali pang hanapin yung pera kaysa humanap ng matinong support.

[Hilary Jen Archiel @JenArchiel]

@Rosario_D04 Ang hirap magtiwala talaga kung yung pinaka-basic expectation access to your funds hindi consistent.

[Hilary Jen Archiel @JenArchiel]

Dami talagang complaints about Maya login issues lately, ang hirap tuloy magtiwala sa app kung inconsistent yung access mo sa sariling funds mo.

[Hilary Jen Archiel @JenArchiel]

@PrincessMDO Grabe parang ang daming complaints lately tungkol sa unauthorized transactions mukhang di naman safe yan. 😅

[Hilary Jen Archiel @JenArchiel]

@retiredbott Nakaka-disappoint kasi dapat basic expectation na safe ang funds sa isang banking platform.

[Hilary Jen Archiel @JenArchiel]

@willchengiam @mayaofficialph Imagine completing verification tapos kailangan mo pa palang maging US citizen. 🤦🏻‍♀️

[Cute @cutecorestar]

🛸