Customer / Passenger Experience consulting. CCXP and coach for the accreditation. Lucky to have a son with FragileX. English Channel swimmer. Empathyce founder
Our #bizarchbookshelf series continues with “The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping” by @JerryAngrave.
https://t.co/Of3vv2OdaY #businessarchitecture#bizarch
THANK YOU
Team #WhyteWater are so thankful for your unwavering generosity
The support for @RLSSUK & @RNLI is so important. Sadly, 10 people have lost their lives to drowning in UK since 9th July, with 4 drownings yesterday alone.
Our thoughts are with their families and friends
Happy #AutisticPrideDay 22 🥳
Same routine as every year
1) Post link to Lady Ga Ga born this way song https://t.co/iJ1iTlsuR2
2) Post a recently seen quote that resonated
Have a great day all 🥳☀️
Great to be in Paris co-hosting sessions on Passenger Experience. Lots of issues to resolve clearly, but optimism for the sector too. Front line airport staff need all the support they can from all parts. #PTEParis#paxex#pte2022
A lot of poor quality simplistic commentary on #airlines & #airports problems lately so tomorrow on @BBCBreakfast I’ll give my brief insight based on fact & reality. It might not be sexy but it won’t be full of “um..err’s” & “you know’s”. Likely around 06:30 & possibly 08:00
Looking forward to hosting Thursday's @pmforumNW and hearing from @JerryAngrave on effective client journey mapping. There's still time to register: https://t.co/HifcU05otN
Mobility aids are fundamental for some passengers with disabilities:
♿ are as individual as their users
🔋 can cause issues if not properly disassembled
✈️ need to know the wheelchair dimensions to accommodate them
#Aviation is working hard to ensure we #FlyInclusive