Jerry Angrave

Customer / Passenger Experience consulting. CCXP and coach for the accreditation. Lucky to have a son with FragileX. English Channel swimmer. Empathyce founder

[Jerry Angrave @JerryAngrave]

@TonyYoung3 @degruyter_econ Thank you @TonyYoung3, I hope you find it useful!

[FlightAware @flightaware]

Check out the last #747 putting its monogram in the sky. Congratulations @Boeing and @AtlasAirWW ! #queenoftheskies #boeing #aviation

Watch here: https://t.co/rZN0XucCZs

[Jerry Angrave @JerryAngrave]

@GlosRoads a dangerous hole in a manhole cover has appeared, Cirencester Road in Cheltenham near Cudnall Street junction

[ACROSS & AHEAD @acrossandahead]

Our #bizarchbookshelf series continues with “The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping” by @JerryAngrave.
https://t.co/Of3vv2OdaY #businessarchitecture #bizarch

[Jerry Angrave @JerryAngrave]

@acrossandahead Thank you, much appreciated. I hope it's a useful guide to anyone mapping customer and employee journeys!

[Jerry Angrave @JerryAngrave]

@ethosfarmUK @LDNLutonAirport Brilliant, congratulations!

[Greg Whyte OBE @gpwhyte]

THANK YOU
Team #WhyteWater are so thankful for your unwavering generosity
The support for @RLSSUK & @RNLI is so important. Sadly, 10 people have lost their lives to drowning in UK since 9th July, with 4 drownings yesterday alone.
Our thoughts are with their families and friends

[Jerry Angrave @JerryAngrave]

@leegrunnell Could try https://t.co/ZXxK3UEXOq, DPD, Initial, Sealed Air and, of course, ThirteenIdeas.. 😀

[Dr Carly Jones MBE h(DS)c @CarlyJonesMBE]

Happy #AutisticPrideDay 22 🥳

Same routine as every year

1) Post link to Lady Ga Ga born this way song https://t.co/iJ1iTlsuR2

2) Post a recently seen quote that resonated

Have a great day all 🥳☀️

[Jerry Angrave @JerryAngrave]

Great to be in Paris co-hosting sessions on Passenger Experience. Lots of issues to resolve clearly, but optimism for the sector too. Front line airport staff need all the support they can from all parts. #PTEParis #paxex #pte2022

[John Strickland @JohnLStrickland]

A lot of poor quality simplistic commentary on #airlines & #airports problems lately so tomorrow on @BBCBreakfast I’ll give my brief insight based on fact & reality. It might not be sexy but it won’t be full of “um..err’s” & “you know’s”. Likely around 06:30 & possibly 08:00

[Jerry Angrave @JerryAngrave]

@RachelKelly_3 @PMForumNW Thank Rachel!

[Rachel Kelly @RachelKelly_3]

Great to host last weeks @PMForumNW and hear from @JerryAngrave on effective client #journeymapping https://t.co/hMoZffQRpK

If you're a PM Forum member, you can view the full session here: https://t.co/6gBplWiRFe

#Marketing #Webinar #customerjourneymapping #customerjourney

[Jerry Angrave @JerryAngrave]

Thank you @GWillmer_Mktg!

[GW 🔰🏴󠁧󠁢󠁷󠁬󠁳󠁿 @GW_Mktg]

"Ask your clients 'how do you feel?'".

"Put #JourneyMapping in the context of your strategy and vision... it's not just an away-day."

Simple and powerful advice so far from @JerryAngrave during today's @PMForumNW session.

#Marketing #ProfessionalServices
@PMFGlobal

[Bettridge School @BettridgeSchool]

Bettridge School are seeking to appoint a highly motivated and effective Deputy Headteacher. More info below:

https://t.co/maDqARRUQu

[Jerry Angrave @JerryAngrave]

Thanks @RachelKelly_3, delighted to be joining you to share a few thoughts on journey mapping the clients' experiences!

[Rachel Kelly @RachelKelly_3]

Looking forward to hosting Thursday's @pmforumNW and hearing from @JerryAngrave on effective client journey mapping. There's still time to register: https://t.co/HifcU05otN

[IATA @IATA]

Mobility aids are fundamental for some passengers with disabilities:

♿ are as individual as their users
🔋 can cause issues if not properly disassembled
✈️ need to know the wheelchair dimensions to accommodate them

#Aviation is working hard to ensure we #FlyInclusive