Jess Castle

I live in Sydney, love the beaches and my beautiful friends and family.

[Jan Krapp @KrappJan]

🚨 AMZ ACCOUNT AT RISK FOR FALSE COUNTERFEIT VIOLATIONS
Some marketing agency working for a competitor just hit me with 5 fake counterfeit violations on my original sticker books. My Account Health was always perfect at 1000. Today it dropped straight to 0 in one day. The account could get shut down any minute.

My legal counsel confirms this is a clear case and it’s just a dirty move by a competitor.

We submitted invoices, original design files and clear side by side proof showing the products are totally different (design created in house). Amazon rejected every appeal. Not even reading them. Account Health support is doing nothing.

@amznsellerhelp please escalate this false flag case ASAP.

[Kristina N @Kikilahlah]

URGENT: Amazon issued an unwanted DISPOSAL order of 4250 units ($30k) of stranded inventory - Order ID: 3JKeNjLvdX. Seller support says they can’t cancel it. We need the stock sent to our warehouse, not DISPOSED of! Please cancel the removal order! @amznsellerhelp @dharmeshmehta

[Cameron @CameronWalkerSZ]

Worst nightmare of an Amazon seller. I know Mo, he is an honest seller running an honest business in a red sea niche against cutthroat competition. Suggest Amazon to immediately look into this

[Jess Castle @JessCastle19]

@CameronWalkerSZ Yours looks different to mine..
This screenshot is Vine in the US
You know it's released as units will start to be claimed. Apparently it's only released to a select few initially and then after 4-5 days mine was released to everyone

[Jess Castle @JessCastle19]

@CameronWalkerSZ @dharmeshmehta @AmazonHelp @amznsellerhelp We just got our ASINS reinstated! Wrote a post in MDS about it- so relieved!!
Looks like our appeal got into the right hands 🙌

[Jess Castle @JessCastle19]

A competitor on Amazon takes our ASINS down using a false IP infringement claim. Amazon won’t even allow us to defend ourselves by giving us a chance in the APEX Program.
Case ID- 14051195311
@dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon

[Jess Castle @JessCastle19]

@tri_brk @dharmeshmehta @AmazonHelp @amznsellerhelp Toys

[Jess Castle @JessCastle19]

@tri_brk @dharmeshmehta @AmazonHelp @amznsellerhelp Yes!
They are looking into this

[Jess Castle @JessCastle19]

@BlackLabelAdvsr @dharmeshmehta @AmazonHelp @amznsellerhelp Jon if you can assist us in anyway with a lawyer referral who has had success in this area before, it would be so appreciated.
We have sunk $200K into this product line.. it's absolutely devastating for our family business.

[Jess Castle @JessCastle19]

@CameronWalkerSZ @dharmeshmehta @AmazonHelp @amznsellerhelp Hey Cameron! This is what we are asking for, a fair go in the APEX Program, but Amazon refuses our request

[Jess Castle @JessCastle19]

@Aaron_Cordovez @dharmeshmehta @AmazonHelp @amznsellerhelp It's a nightmare.
utility patent infringement - not copyright

[Jess Castle @JessCastle19]

@hajifakher @dharmeshmehta @AmazonHelp @amznsellerhelp Yes we have emailed them asking for NPE enrolment, they disregard our emails.

[filip Gustavsson @filipGustavss12]

Review glitch or attack? Rating crashes on Prime Day. Our top ASIN, earning $1M/month 4.3 rating, 30K reviews dropped to 2.0! No 1-star reviews, now at 3.1 post-merge. Amazon’s response? Basic FAQs. True 1-star rate is under 6%, not 29% @dharmeshmehta
@amazonHelp @amznsellerhelp

[Uri @entreprenuri]

🚨Our wall art brand is getting decimated by Amazon's new Size Normalization. 🚨

Amazon's automatically enforced new rules are making our listings very confusing for customers, it is having the exact opposite effect from what was intended. We received explicit permission to create our listings the way we had them, now that Amazon has changed hundreds of our parent listings, sales are down 40% right at the peak of our sales season. This is putting around 20 stateside jobs at risk.

What happened:
1. 24 hours ago, Amazons normalization policy began altering our listings, with no warning or indication of changes made. The changes affected around 100 parent listings
2. The affected listings now experience the following issues:
- A) children were removed that were proper children
- B) new variation names forcefully created by Amazon that do not match the products we sell creating a poor customer experience.
- C) Variation names of proper children were changed that no longer properly describe the variations, leading to confusion.

We need assistance in reversing these changes to return our listings as they were before.

[Michael Patrón @michaelpatron0]

So Amazon is selling a product 1P and it is abusing variations AND categories. I reported both of these issues and Amazon's system is auto rejecting these within seconds. @amznsellerhelp why are the 3 ASINs in the below images allowed to list in incorrect sub cats and also...

[Jess Castle @JessCastle19]

Amazon stole our BS badge by selling their product in the wrong category. This is a policy violation. Amazon is stealing sales from a small family business.
Case ID- 12984135391, Complaint- 12974662451
@dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon

[Jess Castle @JessCastle19]

Locked out of our own Amazon account. Amazon won’t help us!
CASE ID- 12776207201
@dharmeshmehta @amazonHelp @amznsellerhelp
#workwithusamazon

[Jason @JChicken1117]

Help needed 3 ASIN's down due to a utility patent filing. I spoke with the CEO of the patent holder & he stated "I will reinstate these asins". No action yet, Seller Support hasn't been helpful either! Case ID 12557676911
@dharmeshmehta
@amznsellerhelp
@AmazonHelp
@sellersupport

[Lori @lorisbarzvi]

@amznsellerhelp @dharmeshmehta my listings are inactive as my shipment has been receiving for over a month. Thousands of units not checked in and amazon keeps moving the date when I can investigate to a later date. Thousands of units missing and thousands of sales lost. Help!