Jess McKenna

Product designer

[Jess McKenna @JessJane77]

@evrisupportline I can’t get an update on a parcel for 10 days. I’ve submitted numerous chats, I’ve tried calling. I’m stuck with no parcel, no update and no response. Please help

[Jess McKenna @JessJane77]

@Sephora made a purchase on the app, no email confirmation and my order not showing in the app. Any help appreciated?

[Jess McKenna @JessJane77]

@AmazonHelp Giving me a number to call in France when I don’t speak French and I’m in the Uk leaves me in a dead end. Can I speak with someone who can support my account being used fraudulently

[Jess McKenna @JessJane77]

@amazon I’ve had my account hacked 3 times in the last 2 weeks. I just want to speak with someone on the phone can I have a number to call I’m stuck in a loop on your website

[Jess McKenna @JessJane77]

@AmazonHelp You’ve just fobbed me off by asking me to contact Amazon marketplace France. This is awful customer service. I’ve had over £500 taken from me in the last 2 weeks and no one will help me

[Jess McKenna @JessJane77]

@johnlewishelp

[Jess McKenna @JessJane77]

@johnlewishelp broken £77 pair of shoes after 34 days. Poor response from customer service saying I’m not eligible for refund as it’s after 30 days but they’re faulty 🤷🏻‍♀️

[Jess McKenna @JessJane77]

@johnlewishelp Yeah sure. I can’t send in a direct message it says I’m not verified and I don’t want to share my address on here

[Jess McKenna @JessJane77]

@bookingcom getting multiple prices at checkout page. Need some help in confirming actual price and confirming booking.

[Jess McKenna @JessJane77]

@Deliveroo I get it’s cold outside but my pizza is an hour delayed and your app has no way of actually speaking to anyone. The time has changed 5 times

[Jess McKenna @JessJane77]

@fiit I have already contacted the support they just told me that when I signed up there’s a box that was ticked for auto renew. Be good to see where this is in the sign up journey as I can’t remember it from a year ago. It’s also annoying that you can’t see it in the account area.

[Jess McKenna @JessJane77]

@fiit really disappointed you don’t have a cancel subscription button within the app. Just auto renewed £120 🙈 feel a bit cheated.

[Jess McKenna @JessJane77]

@sainsburys I’ve sent you a DM

[Jess McKenna @JessJane77]

HELP @sainsburys I just found a giant LIVE moth in my baby spinach🤢🤮 #protein

[Jess McKenna @JessJane77]

@ZARA_Care my order is delayed by 2.5 wks with no email or acknowledgement from you on it’s progress. Chased twice by calling and tweeted but still no update. Your clothes may look good but your customer service is shocking

[Jess McKenna @JessJane77]

@ZARA_Care I ordered over 2 wks ago and my order has still not arrived in store. Trying to limit going into store to check due to covid but the app hasn’t updated nor have I received an email.

[DowndetectorUK @DowndetectorUK]

TalkTalk is having issues since 10:29 AM BST. https://t.co/3RBFKTOkPP RT if it's down for you as well #TalkTalkdown

[Jess McKenna @JessJane77]

@FlyingBrussels I have had my flight cancelled. I don't want a voucher but that is all I am being offered through edreams is this correct?

[Jess McKenna @JessJane77]

@eDreams Also as for the voucher it is unclear who the voucher is with. Is it yourselves or Brussels Airlines? As I understand though my rights are that you have to offer a way for me to get a cash refund if you have cancelled my flight.

[Jess McKenna @JessJane77]

@eDreams I sent a DM 5ds ago as requested but no reply. Also been charged for calling without being able to speak to anyone as just cut off. Understand it’s a difficult time but I am still a customer so please reply.

[Jess McKenna @JessJane77]

@eDreams Yes I have been through manage my booking but it doesn't have an option for a refund. Only vouchers and to rebook. As this was a 2 part flight and the other airline is refunding me I can't rebook. Also I do not know when we will be able to fly.