JetstarNZ

NZ's all day, every day low fares airline. Here to help with customer service queries & fantastic offers. Monitored 7am – 9pm AEDT, 7 days a week.

[JetstarNZ @Jetstar_NZ]

@KiwiGooner01 Hi there, apologies for the late response. We understand you have inquiries about checked baggage. Could you please send us a DM here with your booking details? We'd like to look into this for you. Thanks - Norine

[JetstarNZ @Jetstar_NZ]

@KatelinNotFound Would you mind sending us a DM with more information? We'd appreciate a chance to look into this further for you, and see what we can do to assist. Thanks – Mauri 2/2

[JetstarNZ @Jetstar_NZ]

@KatelinNotFound Hi there, we're really sorry to hear this. We'd like to begin by offering our sincere condolences for your loss. This must be a very difficult time for you and your family. 1/2

[JetstarNZ @Jetstar_NZ]

Alternatively, if you already have an existing baggage case with us, feel free to reply directly to the email you received to get in touch with your case manager. Thanks - Kae

[JetstarNZ @Jetstar_NZ]

@OzayAydoan1 Hi Ozay, we’re sorry to hear that your baggage was damaged on your flight with us. Could you please send us a DM with your booking details? We’d appreciate the chance to assist you further. 1/2

[JetstarNZ @Jetstar_NZ]

@Rob48573042 Hi there, we’re sorry to hear you’re having trouble booking a flight on our website. We recommend clearing your browser cookies and cache, then trying again. If the issue continues, please send us a DM so we can assist you further. – Kae

[JetstarNZ @Jetstar_NZ]

@mikedance Hi there, we’re sorry to hear about your father’s experience and understand how upsetting this would be. Could you please send us a DM with his booking details so we can look into this further? — Kae

[JetstarNZ @Jetstar_NZ]

@rajeshgupta1992 If you still require any further assistance with your booking or would like to discuss this experience further, feel free to DM us. We'd like to see what we can do to assist. Thanks - Emma 2/2

[JetstarNZ @Jetstar_NZ]

@rajeshgupta1992 Hi Rajesh, apologies for the delayed response. We're sorry to hear that our system isn't making things easy for you. 1/2

[JetstarNZ @Jetstar_NZ]

@hippie_tim Hi Hippie, I’m sorry to hear this and understand how frustrating it must be. Could you please send us a DM with your booking details so we can look into it further and see how we can help? Thanks – Kae

[JetstarNZ @Jetstar_NZ]

@mortbrad Hi Brad, we are sorry to hear about your cancelled flight. If you still require further assistance with your booking, please feel free to send us a DM. We’d appreciate the chance to see what we can do to help. Thanks - Paul

[JetstarNZ @Jetstar_NZ]

@JamesClayt10564 Hi James, we have already responded to your DM. Feel free to reply to us when you're available. We'd appreciate the chance to look into this for you and see what we can do to assist. Thanks - Emma

[JetstarNZ @Jetstar_NZ]

@ju8ular Hi there, thanks for getting in touch. Could you send us a DM with your full name, and booking reference number? We'd like to see what we can do to help you with cancelling your booking. – Mauri

[JetstarNZ @Jetstar_NZ]

@Toby_j_coxon Hi there, we're concerned to hear this. Could you please send us a DM with your booking details? We'd appreciate the chance to look into this and investigate further for you. Thanks - Emma

[JetstarNZ @Jetstar_NZ]

Alternatively, if you have an existing case with us, we'd recommend reaching out to your case manager directly by responding to the case email. Thanks - Kae 2/2

[JetstarNZ @Jetstar_NZ]

@prkjai Hi Jai, we're sorry to hear your flight got cancelled. Could you please send us a DM? We'd appreciate the chance to look into this for you. 1/2

[JetstarNZ @Jetstar_NZ]

@novagibson Hi Nova, we're sorry to hear you about this. Could you please send us a DM with your booking details? We'd appreciate the chance to look into this and see how we can help. Thanks - Kae

[JetstarNZ @Jetstar_NZ]

@karen_mitsuzawa Apologies for the late reply, Karen. We're really concerned to hear about what happened. Could you please DM us with your booking details? We'd like to see how we can help. Thanks – Christian

[JetstarNZ @Jetstar_NZ]

@ju8ular Hi there, we're sorry to hear that you still haven't received your voucher. For us to look further into this, could you please DM us with your booking details? We'd appreciate the chance to assist. Thanks – Christian

[JetstarNZ @Jetstar_NZ]

If you have an existing baggage case with us, you can also respond to the email from your case manager to get in touch with them directly for updates. Thanks - Kae 2/2

[JetstarNZ @Jetstar_NZ]

@Safreeby Hi Saskia, we're sorry to hear that this happened. Could you please send us a DM with your booking details? We’ll see what we can do to help. 1/2