Jo Stacey

AS SEEN ON ITV'S 'GO FOR IT!' - Need help with personal &/or business admin, PC/laptop assistance or other consumer issues? I can help!

[Jo Stacey @JoStacey]

@easyJet yet again we have experienced hassle taking the CPAP machine onboard the plane - when will you train your staff that, as per your website, no medical proof is required?

[Jo Stacey @JoStacey]

@British_Airways Nowhere did it tell me this online, it just let me do it and charged me. Surely no customer would choose to pay £70 to make the change themselves when they could do it for free using social media! I have no reply in my inbox.

[Jo Stacey @JoStacey]

@British_Airways I changed dates on 2 Avios bookings straight after booking as realised dates were wrong. Got charged £70 even though change made within 24 hours of booking so should be free (it was actually just a few minutes). Does anyone else constantly have issues with #BA?

[Jo Stacey @JoStacey]

@MartinSLewis @MoneySavingExp Are you aware @British_Airways no longer work with the AADR @AirlineDispute or @resolvercouk ? I complained on 1 Feb, each reply has taken weeks & is totally ignorant of my issues; just apologies but no resolution. I've nowhere else to go!

[Jo Stacey @JoStacey]

@Uber I sent the information immediately but am still waiting for a response. This is urgent as my son is coming home imminently. Please respond.

[Jo Stacey @JoStacey]

@Uber son left phone in Uber in Portugal. Driver has it. I’ve contacted him, language barrier stops us communicating. Going round in circles on app as only option is phone. Son now has local no. which is now on app but it tells him he’s blocked when calling from app. Please help!

[Jo Stacey @JoStacey]

When @British_Airways take 8 wks 1 day 2 reply 2 complaint 2 say they can't pass security with info given so can't help you, after upping seat price immediately post-booking when wasn't able to reserve when booking. No respect 4 customers at all, wish I'd booked @VirginAtlantic

[Jo Stacey @JoStacey]

@RoyalMailHelp I posted an urgent document tracked & signed for to Cyprus a week ago but it's not arrived in the country yet. Last update on both Royal Mail & Cyprus Post shows it was in Langley 5 days ago, then nothing. Please help as it's needed urgently!

[Jo Stacey @JoStacey]

@Groupon_UK my mother-in-law has 2 unused vouchers for @stonehousepizza bought from you but both say already redeemed or expired when trying to use them. She’s had no luck contacting you so I’ve resorted to X on her behalf in the hope someone will help her please …

[Jo Stacey @JoStacey]

@TheAA_UK I'm disappointed you won't cover my 26yo son, who's had a clean licence for 9 years, temporarily on my #insurance while home in between travelling the world, having worked hard to pay for it. My last insurer did it online no problem, I will not be choosing you again!

[Jo Stacey @JoStacey]

Beware booking flights + seats with @British_Airways - seats £77 each while booking flights but error on Edge & Chrome, so booked flights on app where option 2 book seats not available, then went 2 book seats & each one now £87, so £40 extra. Pm’ed & told nothing they can do!

[Jo Stacey @JoStacey]

@LycaMobileForUK 3 weeks later and still no response, on X, on email or via @resolvercouk. BUT you're sending emails chasing for money and threatening late payment fees as I'd stopped the payments! #Lyca's '#customerservice' is so appalling, I've never experienced anything like it! #lycamobile

[Jo Stacey @JoStacey]

I took out a #onemonthmobilecontract for my son with @LycaMobileForUK while he was visiting from abroad & since he left it's been impossible to cancel. No access to bills on their app, just money taken from my account. AVOID!!! AVOID!!! AVOID!!! #lycamobile #poormobileprovider

[Jo Stacey @JoStacey]

@LycaMobileForUK They advised to email & all I've had is generic replies asking if I want to cancel, which is clear in all my comms & #complaints dept aren't responding. Raised issue via @resolvercouk as at a loss what to do! Also blocked #LycaMobile with the bank so no more money can be taken.

[Jo Stacey @JoStacey]

@easyjet our flight has been delayed overnight in Paphos but we can’t get out of the airport to go back to our apartment. Please help!

[Jo Stacey @JoStacey]

@medway_council there’s a typo in the link to log in to council tax accounts on my confirmation email, so it links to ‘Page not found’ … MyConcilTaxOnline - it misses the ‘u’ out of ‘Council’

[Jo Stacey @JoStacey]

@easyJet booked flights & paid on credit card in GBP but have been charged a foreign exchange fee by the bank as it was charged in EUR, without my knowledge. I would have used another card if I’d known this. I’d like a refund of the fee please.

[Jo Stacey @JoStacey]

@VirginVoyages how long do I need on my passport to cruise with you in Europe, as a UK citizen departing from Spain?

[Jo Stacey @JoStacey]

@British_Airways why is it whenever I ring I’m told you’re taking more calls than usual, then get cut off? This is definitely usual in my experience! Long time ongoing issue isn’t getting sorted, even tho we were told it would be 2 weeks ago!

[Jo Stacey @JoStacey]

@KeiraBird8 @george_ezra Could you tell me what time the show started please? Taking a little one so want to be prepared to keep him awake!