Dear @XBOXSupport, this is the biggest issue with digital gaming. My account was hacked, my username, email, purchased games and progress have all disappeared. I’ve gone through the avenues, (associated emails, phone numbers and device ID’s) in order to restore my account.
I’ve received an email from your account safety team stating that the account has been suspended and I no longer am able to access it and its contents. I now have to make a new account and a new subscription to Xbox Gamepass. But what about the games I purchased? What about extra content I paid for? All that money, gone and wasted.
PS. Please provide a customer service number in which I could actually speak to a human being please! @asha_shar I know you’ve been making changes at Xbox, and good on you for that awesome. But please, hacking and account recovery is still an issue. I’d appreciate your help with this matter.