John Howarth

EY Bristol audit partner. Love the people, the city and the cider. Board member of Byte Night in the South West. Terrible golfer and tennis player.

[John Howarth @JohnHowarthEY]

@BritishGasHelp Again your poor internal processes causing issues for your customers. Every other service gives an exact time - but as I’ve found over the last week British Gas sees itself as different to everyone else - just not in a good way

[John Howarth @JohnHowarthEY]

@BritishGasHelp You seem to be missing the point. As I don’t get an exact appointment time - like other services - I am sat here waiting for your engineer - again

[John Howarth @JohnHowarthEY]

@BritishGasHelp Oh that’s just great. This week we waited in for an allotted time and was called at the end to be told the engineer wouldn’t be coming. We managed to get another appointment but had to wait in all day. You are basically saying the same thing will happen today?

[John Howarth @JohnHowarthEY]

@BritishGasHelp So another day of waiting in for a British Gas engineer. Oh what joy you bring to the world. Can you tell me the time he or she will be here?

[John Howarth @JohnHowarthEY]

@BritishGasHelp He has arrived. He’s had to go to get the part we explained he would need three days ago

[John Howarth @JohnHowarthEY]

@BritishGasHelp One hour into our allocated appointment time and still no engineer. Will he/she arrive as quickly as you respond to complaints?

[John Howarth @JohnHowarthEY]

@BritishGasHelp I’ve given up trying to use your complaint procedure. I’ve complained to your ceo and heard nothing. Can you confirm that your engineer will be here tomorrow morning with the needed parts to fix the boiler British Gas broke four days ago?

[John Howarth @JohnHowarthEY]

@BritishGasHelp Hi Jim. The issue is now fixed? As in I now have heating? No Jim - this means I can complain to your email that doesn’t work. I did call your line today and was told it wasn’t in policy for me to speak to a manager. So I’ve complained multiple times and still nothing has happened

[John Howarth @JohnHowarthEY]

@BritishGasHelp I went to your complaints procedure earlier this week and it said it wasnt accepting emails. I called your number and it was a hour to wait. I emailed the ceo on Monday - as did my wife - and no response. Every single part of the organisation doesn’t work

[John Howarth @JohnHowarthEY]

@BritishGasHelp While these are kind words. Once again your team have totally failed to help. This ridiculous situation has gone on for a week. I’ve emailed your CEO who has failed to respond. The engineer confirmed that the issue was caused because the previous part was fitted incorrectly by BG

[John Howarth @JohnHowarthEY]

@BritishGasHelp Hi Sharon. The engineer assured me that the part is in stock and he would be here tomorrow. Unfortunately this means another night of no heating with two young children - one who has chicken pox. As you can imagine I am beyond annoyed

[John Howarth @JohnHowarthEY]

@BritishGasHelp I am looking forward to what sort of a hash you can make of this going forwards!

[John Howarth @JohnHowarthEY]

@BritishGasHelp So another ridiculous day dealing with British Gas. After three days of no heating due to your engineer not fixing our boiler properly. We ensured your call centre knew the exact part would be needed. Not only was the engineer late but he did not know anything about the part.

[John Howarth @JohnHowarthEY]

@BritishGasHelp Are you not available? I’m absolutely staggered that you are not responding to this and other people’s requests

[John Howarth @JohnHowarthEY]

@BritishGasHelp Hi there. We had one of the BG engineers round yesterday to service our boiler. It now doesn’t work. I am being told that I need a new appointment which won’t happen until Thursday. With two young children can you urgently help?

[John Howarth @JohnHowarthEY]

Just read an amazing journey from Syria to EY Germany. Humanity wins #BetterWorkingWorld https://t.co/4eha7BuW8d

[John Howarth @JohnHowarthEY]

Last night I got to do something amazing - sleeping rough to help raise money for ActionforChildren. So proud of my team #ByteNight @EY_UKI

[Steve Varley @SteveVarleyEY]

Dec year-end annual reports - will #viabilitystatement disclosures continue to take centre stage? https://t.co/y7bd27iuDU

[EY @EYnews]

Playing sports can give your daughter greater confidence #InTheHuddle #WomenFastForward https://t.co/lgD25IWuYq

[EY @EYnews]

What transforms around the corner to around the world? EY's 7 Drivers of Growth help. https://t.co/JGCUKnswm7