CharlieHR

CharlieHR, software for small teams with big ideas. Building a company is hard - running one shouldn’t be.

Contact our team: [email protected]

[CharlieHR @JoinCharlie]

We’re thrilled to unveil Charlie Recruit, our new #ATS add-on, designed to #MakeHiringEffortless!

From posting job ads to managing your candidate pipeline & getting contracts signed, automate it all within Charlie, the HRIS you already know and love 💜

https://t.co/ulxqMQYG0G✨

[CharlieHR @JoinCharlie]

Our live chat support may be temporarily unavailable, but we’ll be back online as soon as AWS resolves the issue. In the meantime please email us at [email protected] and we'll get back to you as soon as possible.

[CharlieHR @JoinCharlie]

Heads up! AWS, the infrastructure many online tools rely on, is currently experiencing an outage.

The good news: Charlie is running as normal 💪 Your access is unaffected.

We’re keeping a close eye on the situation to make sure everything continues running smoothly.

[CharlieHR @JoinCharlie]

@deanamurfitt Hi @deanamurfitt, thanks for your patience. Your employees should now be able to access their accounts again, as of 1pm. Let us know if that's not the case.

[CharlieHR @JoinCharlie]

Some of our customers have been impacted by a bug in our scheduled reactivation and offboarding code. For those affected, we're working on reversing that and restoring your account to normal, and will be in touch in due course.

[CharlieHR @JoinCharlie]

Small businesses thrive through collaboration and community 💜
That's why we’re thrilled to introduce our new referral scheme!

🤝 Support other SMB leaders
🎁 Enjoy and share the gift of effortless HR
🤑 Earn 3 months of Charlie for free

https://t.co/jmvHT74lY9

[CharlieHR @JoinCharlie]

All users should now be able to access CharlieHR as usual - thanks for your patience whilst we got this sorted!

[CharlieHR @JoinCharlie]

Some customers are currently experiencing issues logging into Charlie due to an increased volume of New Year traffic to the site - we're working on resolving this as a matter of priority to make sure you have access ASAP.

Please email [email protected] for any support

[CharlieHR @JoinCharlie]

Charlie’s brand didn’t stand out: so we fixed it. Check out our new look: https://t.co/kVlGBDstqJ

[CharlieHR @JoinCharlie]

We'll be doing some site maintenance at 8pm this evening (GMT) - and will be back up and running an hour or so later! 💙

[CharlieHR @JoinCharlie]

@emiliasusyoga Hi Emilia, sorry to hear you're still having issues. Our support team sent out an email this morning with further instructions for those still without access. We're going to send you a DM so we can help.

[CharlieHR @JoinCharlie]

We had some downtime over the weekend caused by a problem with our domain renewal. This was fixed at 7pm UTC on Sunday 12th March. Most customers should not experience any problems today, but if you have any trouble connecting the Charlie website this morning you can... [1/2]

[CharlieHR @JoinCharlie]

@marky_uk So fixing the DNS problem fixes the expired cert problem. If you're seeing something different please do let us know. ^Alex 2/2

[CharlieHR @JoinCharlie]

@marky_uk Hi Marky, thanks for your tweet. It's an expired cert caused by a DNS error - https://t.co/8U6alGX5bn is resolving to http://80.82.116.60 ("This domain name has expired") but due to HSTS it goes to https://80.82.116.60 and that's where the expired cert error comes in 1/2

[CharlieHR @JoinCharlie]

@geekonaleashuk Hi Dave, we're really sorry for the inconvenience caused by this issue. We're hoping the issue will be resolved fully by this evening, however we've just DM'd you to see if we can help in the meantime.

[CharlieHR @JoinCharlie]

@laurajkennett Hi Laura, we've resolved the domain issue on our end however we're waiting for browsers to catch up, which may take some time. You should be able to access your account by the end of today, but if we can help with anything in the meantime send us a DM. Our apologies!

[CharlieHR @JoinCharlie]

@CFG_LMillar Hi Laura, we've resolved the domain issue on our end however we're waiting for browsers to catch up, which may take some time. You should be able to access your account by the end of today, but if we can help with anything in the meantime send us a DM. Our apologies!

[CharlieHR @JoinCharlie]

@JenniferWlodyka Hi Jennifer, we've resolved this domain issue on our end however we're waiting for browsers to catch up which may take some time. You should be able to access your account by the end of today, but if we can help with anything in the meantime send us a DM. Our apologies again!

[CharlieHR @JoinCharlie]

@JenniferWlodyka Hi Jennifer, sorry to hear you're still affected by the issue. Did you try the public DNS instructions? If one didn't work for you, try the other one - the steps are the same, just the DNS server IP is different (8.8.8.8 vs 1.1.1.1). Let us know how you get on.

[CharlieHR @JoinCharlie]

@harrygthompson @Gateley Thanks for letting us know. You can try a local DNS flush but most likely the problem is with your DNS provider's cache rather than yours. I've shared some advice on setting up Google or Cloudflare DNS which has worked for me when my ISP's DNS let me down: https://t.co/eAuOPj9WL8

[CharlieHR @JoinCharlie]

We had some downtime over the weekend caused by a problem with our domain renewal. This was fixed at 7pm UTC on Sunday 12th March. Most customers should not experience any problems today, but if you have any trouble connecting the Charlie website this morning you can... [1/2]