@STN_Airport no drinking water available anywhere. Visited 3 water fountains - all out of service. Truly appalling in this weather. Makes you suspicious of a tie up with the retailers to force you to buy overpriced water in single use plastic bottles.
@LeShuttle_Help paid £30 online to board an earlier shuttle this evening. Got to Coquelles in plenty of time and was reassigned to the original - later - time. What waste of money. Can I have my £30 back please?
@LeShuttle got to Calais a good hour before departure to find our 1618 train has been cancelled. Were told we could leave the terminal early to get an earlier train. Now been made to wait for an hour and no train before 1642. Very poor customer service.
@MetroBank_Help I am unable to approve a transaction at the moment although other aspects of the app seem to work. Is this a result of the wider problems?
@British_Airways I'm still waiting for a response to this complaint. It's 8 months since the incident. Please don't say you can't provide a timescale for a response - just tell me if you think 8 months is reasonable with no response at all.
@British_Airways On a recent BA holiday to Sorrento our prepaid transfer back to the airport was cancelled at very short notice so we took a taxi at a cost of almost £250. I have raised a formal complaint (ref 23573213) but have had no response. Please help!