Justintruth

[Justintruth @Justintruth100]

@AirbnbHelp Hello? Is anyone out there? It's your customer speaking...

[Justintruth @Justintruth100]

@Deliveroo driver didn’t deliver, no way to contact support in real time by app. Forced to order last-minute, 2nd-rate alternative at higher cost. Evening disrupted & hours wasted in chat - no discount offered, just “we didn’t charge you.” Unbelievable.

[Justintruth @Justintruth100]

@AvisCarRental9 Contract number is 408178735... You can call or email me if this is a bona fide handle.

[Justintruth @Justintruth100]

@hlpdeskHQ Contract number is 408178735... You can call or email me if this is a bona fide handle.

[Justintruth @Justintruth100]

@Airbnb Horrific stay: property far from photos. Rat infestation—faeces under my baby’s pillow, huge hole in wall, multiple hornet nests on balcony. Father-in-law had to stay first night despite fear of rodents, as nowhere else available—Airbnb still charged us! #AirbnbFail

[Justintruth @Justintruth100]

Absolutely appalled @Avis. Contacted you shortly after rental car was hit—my baby suffered a concussion. Tried for hours to report accident & avoid extra charges. Passed around endlessly, no ownership, no care, then overcharged. Seeking refund for wasted time & effort. #AvisFail

[Justintruth @Justintruth100]

@Avis Unsurprisingly, I'm still awaiting a response...

[Justintruth @Justintruth100]

@Avis (2/2) ...now you tell me the return is overdue!? It's embarrassing! Is this the service you intend to provide to customers who have been through a traumatic event!?

[Justintruth @Justintruth100]

@Avis Wow! I reported (and re-reported) that someone drove into our rental, giving our baby son a CONCUSSION and the car needing to be towed. After hours of calls with many of your staff (and despite still not having heard from you about the full refund you promised)... (1/2)

[Justintruth @Justintruth100]

Bought insurance with Heymondo for a total price of €721.05 for my family of three.

Quiz question for everyone out there:

How much is the total renewal price for 180 days for my family (based on this screenshot)?

A. €449
B. €1347

@Heymondo_en

[Justintruth @Justintruth100]

@Thsprblydsntmtr @Airbnb That's very disappointing. Praying they ultimately respond well to your case too...

[Justintruth @Justintruth100]

@Airbnb I'm appalled that as faithful customers for many years you're comfortable leaving us $400 out of pocket (not to mention the hassle) when our recent premium airbnb was infested w/ rodents (incl on pillows where our baby was sleeping - exposing him to dangerous illness)!?!

[Justintruth @Justintruth100]

@Airbnb @Airbnb @AirbnbHelp I have re-sent you all the details incl. photos of rodent faeces, a large vermin-sized hole in the wall, and (astonishingly) smears of blood around the room. I'm hopeful that this time you deal with it properly (and without further hassle, please).

[Justintruth @Justintruth100]

Ref. 241130-004963

[Justintruth @Justintruth100]

@RoyalMail - appalling service! Package dispatched from Oz on 1/11 being returned to sender after "failed delivery attempt" (we were home), despite our repeated attempts to locate it. Waste of everyone's time, energy and money... and frankly an embarrassment! Please resolve asap.

[Justintruth @Justintruth100]

@nationalexpress @nationalexpress Surely you don't think a 50% voucher is a reasonable resolution to this laughable situation!? Please escalate and confirm I will get a full refund.

[Justintruth @Justintruth100]

@nationalexpress have been waiting, with other passengers (and our newborn baby), at Paddington - in the cold and wet - for the 13:10 since 13:00. Tracker says it left at 13:15! How would you like us to proceed!?

[Justintruth @Justintruth100]

The buses are not stopping at the designated stop, and @nationalexpress you are not informing anyone of this. What is more the bus drivers have no way of communicating with you to avoid your other customers having the same issue. Utterly unacceptable. I want a full refund.

[Justintruth @Justintruth100]

@hotelscomhelp @hotelsdotcomuk Very fitting that you'd resolve my issues on Thanksgiving, and deliver the outcome I'd requested. Hugely appreciated! Restores my faith in you. Nonetheless hope you'll improve chat function and escalation process to benefit all your customers!