@alexforbes At this point I’m starting to think @alexforbes is still busy raising funds to pay my withdrawal claim (10768644) 😅Claim says “Payment��, my bank account says “try again later”.
Maybe I should also escalate to their finance team to approve the budget? 🤔Any update
#PensionFunds
Following my complaint, @alexforbes requested my details via DM, which I provided. Still no response. Claim 10768644 remains unpaid with prior delays & conflicting info. I need this resolved today—confirm payment/POP or provide a firm date, or I escalate to Funds Adjudicator.
@alexforbes Extremely dissatisfied with Alexander Forbes (Claim 10768644).Status shows “Payment” but no funds. Inconsistent info, sent from pillar to post. Given Std Bank settlement letter (receipt confirmed). 27 Mar payment not honoured.Urgent intervention needed
Extremely dissatisfied with @alexforbes (Claim 10768644).Status shows “Payment” but no funds. Sent from pillar to post with conflicting info. Provided @StandardBankZA loan settlement letter (receipt confirmed), yet payment still not made.Escalated last week—no progress.
This is beyond normal escalation. @alexforbes escalated my claim (10768644) last week—what difference does this new escalation make when there’s still no confirmation on payment?Generic responses & missed commitments are unacceptable.I need a confirmed payment date today
@KB_medupe Hi Kebeditswe, please accept our apologies for any inconvenience caused. Kindly note that we have responded to your DM, and this matter has been escalated to the relevant team.
@alexforbes Extremely dissatisfied with Alexander Forbes (Claim 10768644).Status shows “Payment” but no funds. Inconsistent info, sent from pillar to post. Given Std Bank settlement letter (receipt confirmed). 27 Mar payment not honoured.Urgent intervention needed