@csg_i@CSG Bill Explainer uses generative AI in service of very well-defined business goals, in this case helping customers avoid costly agent interactions by using self-service. #cx#customerservice
An unbelievable week at #NICESummit in beautiful Peru... Many thanks to everyone at @NICELtd, especially @ChrisIrwinDudek, @EinatWeiss, @BarakEilam. The view of Machu Pichu is extraordinary. Also, llamas! https://t.co/qil7Y3dcKL
This case study of @Staples experiences with @akeneopim is an interesting illustration of how #CX and #pim work together to uplift business outcomes. https://t.co/B46m02vvmk
Sure, AI hallucinations can give you a good laugh. But they are undesirable outcomes that indicate a problem in the generative model's outputs.
Brush up on the ABCs of artificial intelligence: https://t.co/QAiKKnmSs4
What did our 2023 B2C Survey reveal? Consumers crave #omnichannel experiences, not just digital! In fact, 77% of buyers have browsed products in-store but purchased online. See the full report > https://t.co/hkDrKVOasz
#PIM#productexperience#productinformation
An idea worth exploring is the notion of the customer service value chain, put forward by @ServiceNow in this really interesting article: https://t.co/5Bd0Q8PdYi
Cloud vs premise isn't a binary choice for contact centers. You can work with a hybrid deployment and gain some advantages of both. My white paper with @Avaya: https://t.co/yp96hZx3o7
You can still check out the conversation I had with @NICE on how to increase customer engagement using self-service and knowledge management. https://t.co/1h6hFJrAuS