Prof K Heinonen

Professor (Service and Relationship Marketing) Hanken School of Economics. Fulbright Alumni. At the intersection of #tech #customerexperience.Tweets are my own.

[AMS Review @AMSReview]

Join us on Wednesday at the 2023 AMS Annual Conference for session of the @AMSReview/@ShethFoundation Doctoral Competition for Conceptual Articles (DoCCA). The winners will present their proposal starting at 13:30. Looking forward to seeing you! #AMSReview #DoCCA #AMS2023NOLA

[Prof K Heinonen @KEH75]

Customers are increasingly #active and interact with different actors and resources in the %
#marketplace.This chapter explores customer-to-customer #interaction in service. #c2c https://t.co/8ZFORS1fl4

[Prof K Heinonen @KEH75]

Consumer agency in #Wellbeing can be facilitated by smart #wearabletech. Read how in this #researchpaper.
#smarttech #wearables @servcollab @amaservsig

[AMA Journals @ama_journals]

Congratulations to @hannutikkanen, @KEH75, and Annika Ravald (@Hanken_fi), winners of the Best Paper Award at the Journal of Interactive Marketing Workshop for the new special issue, "Information Technologies and Consumers’ Well-Being."

Check it out here:
https://t.co/XscdrDP4R2

[AMA Journals @ama_journals]

Congratulations to @hannutikkanen, @KEH75, and Annika Ravald (@Hanken_fi), winners of the Best Paper Award at the Journal of Interactive Marketing Workshop for the new special issue, "Information Technologies and Consumers’ Well-Being."

Check it out here:
https://t.co/XscdrDP4R2

[Prof K Heinonen @KEH75]

Customers are increasingly active and interacting with different actors and resources in the marketplace.This chapter explores how customers can be influenced by other customers present in the service setting. #OpenAccess #research available here: https://t.co/on1qwiDMU5

[Prof K Heinonen @KEH75]

Numerous innovations emerged globally during the critical phases of the Covid-19 pandemic. We explored some of these innovations and coined the term imposed service innovation.
I am pleased to see that our article ”Reframing servi…https://t.co/cJKEa59Q3l https://t.co/FfdpGxCu0S

[Prof K Heinonen @KEH75]

Open access #research: Ex situ value shifts attention to #travel and #tourism outside the standard boundaries of on-site experiences and travel destinations. It is an untapped opportunity for tourism providers.
https://t.co/Pu6M7xJ758

[AMS Review @AMSReview]

Thinking about submitting to the ACDDA competition or writing a conceptual paper? Check out this webinar on how to craft research propositions provided by the authors of the 2021 AMS Review Best Paper.

[Prof K Heinonen @KEH75]

Call for papers: Special Issue, J of Service Theory& Practice: Service-driven business transformation, ed. Kristina Heinonen, José Luis Ruiz-Alba Robledo David Sörhammar. DL:31.1.23 https://t.co/fXOeKg9HLa #cfp #research #business #transformation #disruption

[Prof K Heinonen @KEH75]

Call for papers: Special Issue, J of Service Theory& Practice: The Bright & Dark Sides of Smart Service (Technologies), ed. Nicola Bilstein Alexander Henkel &Kristina Heinonen
DL: 1.12.22. https://t.co/saZtzBuFE4
#cfp #research #SmartTechnology #service

[EmeraldOps @EmeraldOpsLogs]

📢 Call for papers! The Journal of Service Theory and Practice is seeking submissions for its new special issue "The Bright & Dark Sides of Smart Service (Technologies)". Guest edited: Nicola Bilstein, Alexander P. Henkel & Kristina Heinonen @KEH75 #JSTP https://t.co/oXcUMW5VwL

[@servcollab @servcollab]

3rd ServCollab Ideation Workshop!
Zoom Link https://t.co/0yErIwlxpD
Webinar ID: 964 8729 8088
Passcode: 111281
https://t.co/FtlmrjVzZS

[Prof K Heinonen @KEH75]

It is a pleasure to chair the dissertation defense of Sebastian Schauman on Tuesday September 20 at Hanken School of Economics. Welcome to join, either at Hanken or online, to learn about consumers’ relations with market objects.

Dissertation title: Mea…https://t.co/vYD4jisru4

[Prof K Heinonen @KEH75]

It is an honor and pleasure to contribute to the global service community as co-chair for the @AMA_Marketing service group SERVSIG @amaservsig together with Sertan Kabadayi @FordhamGSB.

[AMASERVSIG @amaservsig]

SERVSIG welcomes Kristina Heinonen as the incoming co-chair –
Linda Alkire's 4-year term as co-chair of SERVSIG has ended. Kristina Heinonen introduces herself in a wonderful welcome note. Read more here: https://t.co/duR48VxgVb

[Prof K Heinonen @KEH75]

We are accepting submissions to the special issue on service-driven business transformation. DM for more info. @EmeraldMkting @EmeraldGlobal @EmeraldOps @amaservsig #CFP #research

[José L. Ruiz-Alba @jruizdealba]

Special Issue "Service-driven business transformation" in the Journal of Service Theory and Practice. @KEH75 David Sörhammar and I are the Guest Editors. Submissions open on 1 october 2022 and Submission deadline is 31 January 2023. More information here: https://t.co/AnOa8hzZAV

[Prof K Heinonen @KEH75]

Are you our new colleague? We are welcoming applications for Asst Professor and Assoc Professor at the Department of Marketing at ⁦@Hanken_fi⁩ School of Economics. #Join our team of active service researchers. #academicpositions #apply https://t.co/XSiXlWjrtc

[Prof K Heinonen @KEH75]

Consider submitting to this special issue on smart service technologies. #smarthome #smartservice @amaservsig #cfp #callforpapers

[EmeraldOps @EmeraldOpsLogs]

📢 Call for papers! The Journal of Service Theory and Practice is seeking submissions for its new special issue "The Bright & Dark Sides of Smart Service (Technologies)". Guest edited: Nicola Bilstein, Alexander P. Henkel & Kristina Heinonen @KEH75 #JSTP https://t.co/oXcUMW5VwL

[Prof K Heinonen @KEH75]

Pleased to see that my 2011 published article is among the top5 most cited articles based on citations published in the last three years.

The article describes the differences in consumer use of social media and provides a tool f…https://t.co/fykJvC2MqC https://t.co/13o4BMYgc1

[AMASERVSIG @amaservsig]

SERVSIG seeks possible conference hosts for the SERVSIG conference in 2024. Read more here: https://t.co/3s3G2p2Er7

[EmeraldOps @EmeraldOpsLogs]

📢 Call for papers! The Journal of Service Theory and Practice is seeking submissions for its new special issue "The Bright & Dark Sides of Smart Service (Technologies)". Guest edited: Nicola Bilstein, Alexander P. Henkel & Kristina Heinonen @KEH75 #JSTP https://t.co/oXcUMW5VwL