Karl Richardson

Chief Technology Officer for PAM Life: inspiring healthy & lasting change for body & mind.

[Karl Richardson @KarlMRich]

@VirginMoney @VirginMoney sorry, when you say by the end of the day at the latest, do we mean in the next 15 minutes or are we all to go more days without our money?

[Karl Richardson @KarlMRich]

@VirginMoney still waiting on the transfer of money to my chase account, been debited but nothing actually been sent, when will this be sorted?

[Karl Richardson @KarlMRich]

Hi @trafficwarr I work for a digital agency that has recently opened a new office in Warrington. We were looking to support the swing bridge notification service and was wondering if there was an opportunity to discuss. Unfortunately it won’t let me DM you

[Karl Richardson @KarlMRich]

@TUIUK have tried this link, takes you to a complaints form. Sent request to receive letter of no show but heard nothing back still. I just need the requested letter of no show as promised to me so that we can put our insurance claim in, can someone please assist with this?

[Karl Richardson @KarlMRich]

@TUIUK Hi - I’m trying to get a letter of no show for an insurance claim for Passenger on our booking. Could someone please assist me with this?

[Karl Richardson @KarlMRich]

@HM_Passport Hi, please can you advice why my application tracking is still asking me to send my old passport when this was sent over 2 weeks ago now? I am aware of the current 10 week delay and have accommodated for this but will be needing my passport before the start of July

[Karl Richardson @KarlMRich]

Wish I stumbled across the trust pilot reviews for @LouboutinWorld before purchasing - if you are considering using their online store please do read these: https://t.co/6YL559DVkl

[Karl Richardson @KarlMRich]

My item, an Xmas gift, apparently delivered by @UPSHelp_UK @UPS on the 14th December. Never received nor signed for. Customer support claim delivery to property despite changing the delivery address in their own tracking!
Apparently @UPS can no longer support my claim further 🤔

[Karl Richardson @KarlMRich]

And the outcome at the end of the day was that @UPS can not provide any evidence of delivery location, unable to tell me the actual address they changed and delivered it to and unable to tell me who signed for it, oh and can’t escalate the case - AVOID at all costs

[Karl Richardson @KarlMRich]

@bojanglez @LouboutinWorld @UPS Honestly though shocking from @LouboutinWorld they treat you like the criminal and take the word of some @UPS driver who just left it outside some house

[Karl Richardson @KarlMRich]

Massively disappointed @LouboutinWorld - firstly you use @UPS who have lost my parcel (an Xmas gift). Try to resolve with your customer support team, get treated like a suspect!

[Karl Richardson @KarlMRich]

@bojanglez @LouboutinWorld @UPS Debit card but raised a dispute which will hopefully result in the same outcome

[Karl Richardson @KarlMRich]

So here’s where we are up to with this. @LouboutinWorld have concluded that they believe @UPS delivered the item and have closed the case.
asked how to escalate issue further, told me to re-purchase item and log a crime report! leaves me, the customer, with no item or refund!

[Karl Richardson @KarlMRich]

@LouboutinWorld Different responses each time I call the customer support, one day you have an update the next we’re back to a 4 week investigation. Meantime I’m left with no Xmas gift (your advice is to buy another one!!) #

[Karl Richardson @KarlMRich]

The Purpose Alignment Model; an alternative to MoSCoW prioritisation

https://t.co/1f0jYtw68U

#productowner #lean #productivity #focus

[Karl Richardson @KarlMRich]

“The key questions for story sizing shouldn’t be about the iteration length, but about how much business stakeholders want to invest in learning whether a proposed change will actually give them what they assumed” - https://t.co/itdgoDduYt
#teamwork #productowner

[Karl Richardson @KarlMRich]

Can I have more of these instead of meetings please: https://t.co/7EGLltlOl7

#inspiration #leadership #teamwork #productivity

[Karl Richardson @KarlMRich]

“Innovation is all about leadership, and leadership is all about innovation. The rarity of the one is a direct result of the rarity of the other.”

#innovation #leadership

https://t.co/qLCDRViKbv

[Karl Richardson @KarlMRich]

To the point and jam-packed with ideas; highly recommend: https://t.co/gdEYOqcSK0

#lean #productivity #inspiration

[Karl Richardson @KarlMRich]

Why You Need to Fail - by Derek Sivers https://t.co/6yWTzfX95s via @YouTube #fail #innovation #lean #Productivity