kate Jones

[kate Jones @KateJones02]

@JosephGadsby @Adam02144644

[kate Jones @KateJones02]

@scottather1998 @The_Oodie Same! Awful @The_Oodie

[kate Jones @KateJones02]

@morley1969 @BBCSport @BBCOne @BBCiPlayer 👍🏻Back on…3min in 🙄

[kate Jones @KateJones02]

I have now messaged the chat again as the phone line says “we can’t help go to our online chat” the chat person says “we can’t help…I’ll transfer you and cuts you off!” Seriously @BritishGas !! @MartinSLewis @BBCWatchdog

[kate Jones @KateJones02]

Wow this is still ongoing @BritishGas !! Apparently @edfenergy need to give you the meter readings (which they have) as our current provider but still no revised bill. Why can’t you accept photos, dated of our meter readings from me to provide the correct bill!

[kate Jones @KateJones02]

@BritishGas @BritishGasHelp really?! This good customer service….this is why the problem never gets resolved! I have called, tweeted, FB over 13 times to resolve this!!

[kate Jones @KateJones02]

@BritishGas let’s also get this quite clear…this account should have been placed on hold under investigation not passed to a debt collection agency! Im happy to pay my bill but the correct one! 😡

[kate Jones @KateJones02]

@BritishGas disgusting behaviour! I have called and been on your online chat 3 times. The bill you sent is wrong, you used estimates not the meter readings I submitted. You said the bill is wrong but have not sent the revised bill. I will pay the correct bill when I receive it!

[kate Jones @KateJones02]

Wow this is still ongoing @BritishGas !! Apparently @edfenergy need to give you the meter readings (which they have) as our current provider but still no revised bill. Why can’t you accept photos, dated of our meter readings from me to provide the correct bill!

[kate Jones @KateJones02]

@BritishGas disgusting behaviour! I have called and been on your online chat 3 times. The bill you sent is wrong, you used estimates not the meter readings I submitted. You said the bill is wrong but have not sent the revised bill. I will pay the correct bill when I receive it!

[kate Jones @KateJones02]

@Coooperrrrrr @BritishGas I would use a different energy supplier! It’s awful behaviour 😞

[kate Jones @KateJones02]

@BritishGas disgusting behaviour! I have called and been on your online chat 3 times. The bill you sent is wrong, you used estimates not the meter readings I submitted. You said the bill is wrong but have not sent the revised bill. I will pay the correct bill when I receive it!

[kate Jones @KateJones02]

@BritishGasHelp Call or message for the 8th time!!!

[kate Jones @KateJones02]

@BritishGasHelp So I never got transferred

[kate Jones @KateJones02]

@BritishGasHelp

[kate Jones @KateJones02]

@BritishGasHelp Apparently the department is now closed I need to speak to so you can’t help!

[kate Jones @KateJones02]

@BritishGasHelp I dread to think what these type of txts could do to an elderly or vulnerable person…it’s bad enough for me! I think you need to look at your safeguarding policy and procedures! #saftey #vunerable

[kate Jones @KateJones02]

@BritishGasHelp Whilst I appreciate this I have already contacted you about this 6 times.

[kate Jones @KateJones02]

@davidjbrooks34 @PlusHeatUK It’s just awful! I’m so sorry 😞 they don’t seem to care about anyone!

Turns out (we had a local plumber come out today) our boiler should have been condemned as it was a fire risk!!

[kate Jones @KateJones02]

@Andrew_s_jones4 @PlusHeatUK @BBCWatchdog @WhichUK @BBCWatchdog

[Andrew Jones @Andrew_s_jones4]

@PlusHeatUK following your engineer’s visit last week our boiler was left in a severely dangerous state. An expert has just put this sticker on it…which your “expert” should have done. Care to explain?

[kate Jones @KateJones02]

@PlusHeatUK @davidjbrooks34 Really @PlusHeatUK ! Water pouring and “pls call us in the morning!” DO NOT take out emergency cover with this company!