Kate Newhook

Life is Beautiful

[Kate Newhook @KateNewhook]

@UberEats I am trying to get help for an issue where the app is taking me round in circles and without you asking what the issue is in the support message, you have closed it so I can’t reply and I’m unable to try again

[Kate Newhook @KateNewhook]

@O2 you are texting me every month to tell me my bill is £-4.34, I’m not able to get this money back as I ported my number from o2 to my new network. I can’t speak to anyone…what am I supposed to do

[Kate Newhook @KateNewhook]

It’s begun…

Christmas bin day uncertainty

I buckled under pressure when I saw the neighbours’ bin out

For reference; the bins usually go out on a Wednesday night

[Kate Newhook @KateNewhook]

@CostaCoffee I visited Redditch, Trafford Park this morning, purchased 2 drinks but this has not reflected on my app? I did scan and have proof of purchase on my Apple Pay?

[Kate Newhook @KateNewhook]

@PureGym do you need a minimum number of participants to run a class before it is cancelled?

[Kate Newhook @KateNewhook]

@montu_modi @enterprisecares This happened to me, a month later and I’m still waiting. They have sent me from pillar to post, having to email their accounts team, etc. Have just completed a chargeback request.

[Kate Newhook @KateNewhook]

@StarbucksUK bit disappointing that stores aren’t updating their apps with what they have in store and accept the order, let you pay and then tell you it’s not in stock…

[Kate Newhook @KateNewhook]

@enterprisecares I have already sent you a DM about this 2 weeks ago and still not resolved

[Kate Newhook @KateNewhook]

@enterprisecares still waiting on a refund from almost 3 weeks ago…would you like to send me the money before I need to do a chargeback

[Kate Newhook @KateNewhook]

@enterprisecares I made a booking online, your website told me it didn’t go through so I went through again. I have now got two bookings and been charged twice. I contacted the local branch who advised me one had been cancelled but it hasn’t and the money has left my account

[Kate Newhook @KateNewhook]

@stwater I have a meter installation appointment booked that I need to reschedule, the number you provide on the website doesn’t work?

[Kate Newhook @KateNewhook]

@ScottishPower is your app and my account down? It keeps kicking me out, telling me my password is wrong, won’t load. I can’t top up and when I have managed no confirmation email but money is showing as pending in my bank account?

[Kate Newhook @KateNewhook]

@PureGym I sent you a DM and feel like all you’ve done is brush it off with ‘speak to the manager’ when I have stated that the manager is one of the staff members that did not turn up to facilitate a class

[Kate Newhook @KateNewhook]

@PureGym 2 classes this morning (6:30 & 7am), 2 different instructors, neither turned up, classes weren’t cancelled. Manned gym hours not adhered to. Please don’t tell me to email the manager as he was one of the instructors, Birmingham Maypole. What can you do?

[Kate Newhook @KateNewhook]

This year can already get in the bloody bin

[Kate Newhook @KateNewhook]

@Lifesum created my account today, it lets me login on your website, when promoted to download the app I did, now it is saying I’m not recognised on the app with the account…what can I do?

[Kate Newhook @KateNewhook]

Boxing Day is playing Scrabble.
Ben losing.
Being a sore loser.
Throwing a pen at me.
20 minutes later giving me a Haribo heart to make friends

[Kate Newhook @KateNewhook]

Unsure whether to be proud or ashamed that I’ve just finished my third Christmas film of the day…

[Kate Newhook @KateNewhook]

@thebotanistuk do you reply to feedback forms completed online as a result of a bad experience? I filled one in a week ago, despite it advising I would hear from you in a few days, there’s been nothing

[Kate Newhook @KateNewhook]

1 dog terrified of fireworks
1 dog not bothered at all and sleeping through them

Would like if they could meet in the middle somewhere to level one another out 😂