Kate

[Kate @KateShez]

@marksandspencer Hi, purchased an item online that has become faulty (similar to others judging by the reviews) but don’t live near a store to return - how can I get a refund for the item? Thanks

[Kate @KateShez]

@EtihadHelp Hi, we’re getting this message when trying to view our booking. Can you help? Thanks

[Kate @KateShez]

State of the railways in this country. Kicked off an already late running @AvantiWestCoast train in Crewe. Almost an hour wait for the next train. Train manager couldn’t have been apologetic enough, but the service is just not good enough

[Kate @KateShez]

@easyJet Flight only

[Kate @KateShez]

@easyJet Hi, we had to return from holiday early due to our son becoming unwell. Expedia saying to contact you directly but your chat saying I have to contact the third party I booked through. Can you help?

[Kate @KateShez]

@Ocado new app is down again 😢

[Kate @KateShez]

@AvantiWestCoast Unacceptable really.

[Kate @KateShez]

@AvantiWestCoast Very uncomfortable journey on the 18:30 from Euston to Glasgow tonight. Packed train and no air conditioning, Coach E 🥵

[Kate @KateShez]

@nextofficial when next day delivery doesn’t mean next day… needed it for tomorrow 👎🏼

[Kate @KateShez]

@EmiratesSupport Hi, flying with you in a few weeks and my son has a food allergy. How can I make sure his meal doesn’t contain particular ingredient. Thanks

[Kate @KateShez]

@VilenskiyA502 😢

[Kate @KateShez]

Literally couldn’t have got into the F1 75 Amex presale any quicker - finally through the queue and no tickets available 🙁

[Kate @KateShez]

@bookingcom received an email on Friday that my account had been locked - so I reset my password on Sunday - then received another email today that my account has been locked again. Due to “suspicious activity”. What’s going on?!

[Kate @KateShez]

Oh no @NandosUK, what happened to the kids menu?! Where’s the broccoli gone? 🥦

[Kate @KateShez]

Amazing to see from Wigan! #aurora #NorthernLights

[Kate @KateShez]

@VodafoneUK Switched to Vodafone, require a booster. Previous 2 providers (BT and Sky) provided them, no quibbles. Long discussion on chat got nowhere. Apparently signal is 100/100. Was then told to sit near the router (in the garage). Chat then disconnected due to poor connection! Ironic.

[Kate @KateShez]

@twinklresources I WANT A STANLEY MUG

[Kate @KateShez]

@EasyjetHoliday0 Reported! Scammer

[Kate @KateShez]

@easyJetholidays Our private transfer didn’t arrive - spoke to someone over the phone and they advised to take a taxi and to send the receipt for reimbursement. How do I do this? Can’t find anywhere to do this on your website.

[Kate @KateShez]

@Brodericksgroup half 1 in the morning at Manchester Airport and no one to help with my stuck crisps 😩 Machine M2025