Katie

[Katie @KatieBThompson]

@TfL Thanks, is there a reduced service in place?

[Katie @KatieBThompson]

@TfL can you confirm if the Weaver line is up and running now? It says it’s running online but there are no trains at stations?

[Katie @KatieBThompson]

@TicketmasterCS @kimwebsterr The site works but as soon as I sign into my account I get this

[Katie @KatieBThompson]

@TicketmasterCS @kimwebsterr Hi there, I’m getting the same. Have tried all of your suggestions above and still not working?

[Katie @KatieBThompson]

@TicketmasterCS hi there, getting this every time I try and log into my ticketmaster account on various devices to register for a presale (with only 3 hours left!) please help 🙏

[Katie @KatieBThompson]

Daisy the rescue mini-retriever 🌼
@ButternutBox #DogsDeserveFame

[Katie @KatieBThompson]

@HistoryOfStokey Hi there! Do you happen to know anything about the tall building on the left with the white awning at the front? I wondered if it might have been some kind of shop on the run towards the old Atlas pub? Thanks!

[Katie @KatieBThompson]

@TicketmasterUK any reason why every time I’ve managed to get to the front of the Beyoncé queue I get this error message for 10 mins and then kicked back to the start of the queue?

[Katie @KatieBThompson]

Thanks, I did do that and I got an automated response about mens shoe sizes

[Katie @KatieBThompson]

@newlook Bought the same waistcoat in the same size, just different colours. Both items have the same size on their labels. Can you explain the huge size and shape difference please?

[Katie @KatieBThompson]

@ODEONHelp hi there, please could you respond to my tweet from 5 days ago to confirm my tickets for last Wednesday were cancelled and I will receive a refund? I have already sent you a DM with the booking details. I have been trying to get a response for 9 days now. Thanks!

[Katie @KatieBThompson]

@ODEONHelp ❗️URGENT❗️Please help, I have been trying to cancel tickets for tonight for 5 days but haven’t heard back from anyone. I have already sent my booking ref by DM. Please can you help me cancel my booking so I don’t lose my money? Thank you!

[Katie @KatieBThompson]

@ODEONCinemas hi! I’m trying to change the date of a booking made via the website but there’s no reply on email or options to speak to someone on the phone. Staff in the cinema said to call but this doesn’t work. Please can you help! Booking is tomorrow (Wednesday)

[Katie @KatieBThompson]

@SafestoreLtd Hi there, could you please supply an alternative email address for complaints? As above I have already tried talking to the store directly and am getting no response from your customer service email.

[Katie @KatieBThompson]

@SafestoreLtd Hi there, could you please provide an email address I can send a formal complaint to? Thanks

[Katie @KatieBThompson]

@SafestoreLtd Thank you, I have already spoken to the store team and had no response from customer services days later and would like to escalate my complaint please?

[Katie @KatieBThompson]

@SafestoreLtd lovely that you’re posting about grief awareness but how do you reconcile company practices of hassling grieving family members for payment on their loved ones storage unit, sending threats of selling their loved ones belongings but also refusing to release them?

[Katie @KatieBThompson]

@RoyalMailHelp can you confirm current turnaround times for post in London? I sent letters and parcels 1st class all within London a week ago and none of them have arrived yet but the website service updates still say 1-2 days delivery time? Thanks!

[Katie @KatieBThompson]

@ZARA_Care I placed a large order from Zara home. I’m told to return items I have to pay for a taxi with the box to a shop or post office and pay to post a huge parcel to Northampton. I’m told this is the same policy for furniture! Is this correct please?

[Katie @KatieBThompson]

@zarahome I placed a large order but have been told in order to return the items I need to carry them to a shop or post office and pay to return a large parcel myself by post. I’ve been told this is the same policy for furniture returns. Is this true?