.@cietours understandably cancelled our trip due to #Coronavirus but disappointed CIE not refunding our money per our request. We are 4 people in our 70s, who knows what tomorrow will bring. Is this standard customer service for the industry?
@cietours booked a trip for April and was canceled by you per your terms and conditions i should be getting a full refund but am being told I'd vouchers. Havent been able to talk to anyone at CIE or at the "travel protection plan"