@jdgregson@Fiserv We're sorry for the frustration! As an FI, we're required to periodically verify member contact info. It should just be a quick confirmation, then business as usual. We haven't seen this reported by others, so we'd love to learn more. Please DM us so we can help!
@tleslie28 Hey there, thanks for reaching out. Sorry for the frustration. We’d like to take a closer look and help get this resolved. Please give our Member Services team a call at 360‑662‑2000 so we can review your online account profile and assist further.
@z3stybee We hear you. 💚 The green cards were unfortunately difficult for some merchants and card readers to read, so we made the update to help transactions go more smoothly. We appreciate the love for the green and hope the new cards treat you well!
@WDChel Hi Chelsie, great question. We aim to be a present partner in the community by identifying opportunities where we can show up more significantly for our members as we grow. We're always considering partnerships, so we will keep this in mind.
@jdgregson Hello, thanks for reaching out. At KCU, we take your security seriously & want to make sure that we have your most up to date info in order to protect your account. However, we can understand your frustration & can assure you that we will share this feedback to our team.
@RobbyDelaware@ShawnGilfedder Hi Robby, thank you for reaching out. We understand your concern and can assure you that we are working diligently to restore access to these links as soon as possible.
@hewitt_fanatic Hi Lilly, our team would be happy to answer any account specific questions over the phone for you. Feel free to give us a call at 360-662-2000 or 800-422-5852.
@NeelamFoT Additionally, we do offer other ways to make payments through Bill Pay or Zelle to transfer money directly to an individual if they aren't a KCU member. Please feel free to reach out via private message if you have further questions.