KS101

#mufcfamily

[KS101 @Ksunited101]

@BritishGasHelp Have sent info

[KS101 @Ksunited101]

@BritishGasHelp have called and waiting for call back Monday but ever since update on app usage not showing correctly and bills showing the same amount as DD added up . Saw someone else write it too . women I spoke to did not understand I dont think what i was saying on phone.

[KS101 @Ksunited101]

@fiddler_mike @BritishGasHelp Same here and usage not showing the correct amounts have phoned and women didn't have a clue what I was saying.

[KS101 @Ksunited101]

@Winmau is this normal only had this 5 days. It's gone slightly darker on the light segments?

[KS101 @Ksunited101]

@BritishGas I have a smart meter and you last took a reading on the 28th June why haven't you took it today?

[KS101 @Ksunited101]

@BritishGasHelp hi I have a smart meter and you normally take a reading on the last day of June and 1st July as the new rate had come in but you last taken one on the 28th June? Why haven't u taken a reading like you normally do.

[KS101 @Ksunited101]

@Tymsy_ Same for me

[KS101 @Ksunited101]

@BritishGasHelp how many times have i got to write on your page for you to notice me . My usage has not updated on the app since 11th April why is this ? please don't continue to ignore me ?

[KS101 @Ksunited101]

@ofgem @BritishGasHelp please can u help with my issue .I have sent several tweets to British gas and never get a reply even tho people around my tweets do get a reply ? My usage has not undated on the app since 11th April, why is this please ...

[KS101 @Ksunited101]

@BritishGasHelp please can u help with my issue .I have sent several tweets to you and never get a reply even tho people around my tweets do get a reply ? My usage has not undated since 11th April, why is this please ...

[KS101 @Ksunited101]

@BritishGasHelp is it a known issue that daily usage is not updating on the app ? Mine hasn't updated since 11th April.

[KS101 @Ksunited101]

@BritishGasHelp Can u please reply to my many messages/tweets to you ? My energy usage on the app has not updated since 11th April? Is this a known issue . Please don't ignore customers

[KS101 @Ksunited101]

@BritishGasHelp can u please reply to my many messages to you ? My usage on the app has not updated since 11th April? Is this a known issue . Please don't ignore customers

[KS101 @Ksunited101]

@BritishGasHelp @nsw1984 Could u pls reply to my several tweets i have sent to you about usage not been updated on the app since 11th April?

[KS101 @Ksunited101]

@BritishGasHelp @alannahloux I can't even get them to reply to several tweets I have sent ?

[KS101 @Ksunited101]

@BritishGasHelp can u reply to my many tweets to you ?

[KS101 @Ksunited101]

@BritishGasHelp can you pls reply to My tweets , I have sent several with no reply ? Why has the app not updated my usage since 11th April?

[KS101 @Ksunited101]

@BritishGasHelp usage on the app has not updated since 11th April for me ? I see a few people have written about this , is this a known issue? Please reply as this is the second time I have tweeted you as I keep getting ignored.

[KS101 @Ksunited101]

@BritishGasHelp usage on the app has not updated since 11th April for me ? I see a few people have written about this , is this a known issue? Please reply as this is the second time I have tweeted you as the first was missed or ignored.

[KS101 @Ksunited101]

@BritishGasHelp usage on the app has not updated since 11th April for me ? I see a few people have written about this , is this a known issue?