@GWRHelp was just on the 19:14 Portsmouth and southsea to Cardiff, to get off at Bath. Guard scanned my ticket around fareham area and then the train was cancelled at westbury. I tried to request a refund but as my ticket was ‘already scanned’ I am not eligible? Have sent a dm.
@GWRHelp So because we made it to westbury we don’t get a full refund even though I had to abandon my journey through to Bath? How does that make any sense
@GWRHelp I’m getting an error when a) selecting a refund through the link you said and b) selecting a refund through TrainPal. I haven’t done delay repay because I want a full refund
@GWRHelp Sorry for the questions: a) it’s not a delay so why would it be a delay repay claim when I haven’t made it to my final stop? B) check attached image please