Laura Cheetham

Rugby and ad tech. I lead an exciting life.

[Laura Cheetham @Laura_Cheetham]

@AmberValleyBC Hi there, please can you update on when our recycling will be collected (DE22 4)
Thanks!

[Laura Cheetham @Laura_Cheetham]

@sweena @GuardianJobs SNAP. Weird.

[Laura Cheetham @Laura_Cheetham]

@MichaelDaniels_

[Laura Cheetham @Laura_Cheetham]

@balsamhill @macharman Now it’s saying 21st December. We’ve waited patiently assuming we’d have at least a week with the tree up before Christmas but 21st December?! No. This is ridiculous. Why have you not expedited delivery?

[Laura Cheetham @Laura_Cheetham]

@BalsamHillUK @macharman
How is this acceptable? I ordered a tree on 27th November. I just keep getting automated responses. I don’t know what else I can do - why is my tree not here yet? Last Wednesday when I got the new tracking number it said it’d be here tomorrow. 1/2

[Laura Cheetham @Laura_Cheetham]

@sperugi @_BeardedGent @BalsamHillUK Well that’s good news at least! I was reissued a new tracking number on Thursday and it’s now saying estimated delivery on Friday 18th December. On Thursday it said Weds 16th. Yesterday - Thurs 17th and today Friday. So I still have no idea!

[Laura Cheetham @Laura_Cheetham]

@sperugi @_BeardedGent @BalsamHillUK It's incredibly frustrating. Also frustrating is the fact that BH is taking no responsibility for the delay, and can't expedite delivery. I'd read about the shocking customer service but I didn't realise this is the extent of what I'd be dealing with!

[Laura Cheetham @Laura_Cheetham]

@BalsamHillUK before I even ordered. Your website says extending CS hours form 8am - your phone line says otherwise. Live chat has no available advisors. Can you get this sorted ASAP -it's quite obviously a time critical delivery.......!!

[Laura Cheetham @Laura_Cheetham]

@BalsamHillUK please sort it out. I ordered a tree on 27/11. Got shipping confirmation on 29/11. Tree then inexplicably returned to the Netherlands. Been told it has been reshipped... but no updated DPD tracking number, and BH order number shows tree delivered on 13/11 -

[Laura Cheetham @Laura_Cheetham]

@sperugi @_BeardedGent @BalsamHillUK I am having the exact same issue. What was the response? Mine was returned from Hinkley to the Netherlands but I haven't had an updated DPD number or order status although they have said it has been reshipped.

[Laura Cheetham @Laura_Cheetham]

@GavinOrange I got through to where you press 1 if about results, and it has auto message ‘we are currently experiencing delays with test results, continue to isolate for 10 days or until you receive results’ or something to that effect. Useless. (I’m currently at 72+ hours too).

[Laura Cheetham @Laura_Cheetham]

@ASOS_HeretoHelp Hey ASOS. What’s the point in me paying for premier delivery if you’re going to use Hermes who you can’t trust to deliver on time.... ever. 🤷🏼‍♀️

[Laura Cheetham @Laura_Cheetham]

@sainsburys Hiya, no worries - it’s a discontinued line rather than being out of stock which is a pain! Thanks anyway 😊

[Laura Cheetham @Laura_Cheetham]

@sainsburys Hi! I bought the Moroccan luxe dinner set a couple of years ago and I’ve broken a dinner plate, and two of the others are chipped 🙁 do you have any plans to reintroduce this design in the near future? Thanks!

[Laura Cheetham @Laura_Cheetham]

@Homebase_help Hi, please can you help with the status of an order (for my mum)? Order number is 4071672486. This was ordered on 6th April for delivery yesterday and there has been no update. Thanks.

[Laura Cheetham @Laura_Cheetham]

@LoveLeggingsUK Hello! Please can you follow me so I can send you a DM? Thanks

[Laura Cheetham @Laura_Cheetham]

@MICKLE_M @virginmedia Haha well done!

[Laura Cheetham @Laura_Cheetham]

@MICKLE_M @virginmedia You can pause it

[Laura Cheetham @Laura_Cheetham]

@virginmedia Hi there, how do I go about suspending the Sky Sports part of my package for a while? Do I just have to sit on hold for ages to get through to an operator?

[Laura Cheetham @Laura_Cheetham]

@tu_clothing Sure thing! Thanks

[Laura Cheetham @Laura_Cheetham]

Hello @tu_clothing 👋🏻 this is my favourite outfit for my little girl 🥰 but sadly today I found two of the buttons in the washing machine - the buttons have broken! Any chance you have some hanging around you could send for me to sew on so we can continue loving it? Thank you!