David Packman

Occasionally does stuff too.

[Sean Henry @seanhenry]

Building the physical intelligence layer for commerce requires people who have been at this frontier for decades. Nirmal Doshi is one of them.

Two decades at the frontier of robotics and real operational complexity. Amazon. Agility Robotics. Symbotic. And he is part of a wave of talent coming to Stord from leading robotics and AI companies.

Most companies deploying AI and robotics are doing it on top of fragmented systems. We deploy them on a decade of vertical integration, a unified software stack, and $15B in real GMV with 8 billion real-world data points annually underneath. That changes what is possible.

The most exciting chapter of this is just beginning.

[Stord @GetSTORD]

Turns out the news agreed.

Bloomberg. TechCrunch. Reuters. Fortune. Axios. WSJ.

The physical intelligence era for commerce is here.

[David Packman @LePackman]

Can a startup take on one of the most entrenched, powerful brands in history?

I think Stord can.

More importantly, I think it’s in all of our best interests that they do.

[Sean Henry @seanhenry]

3 billion vs $2.92 trillion.

~1,000x different in valuation.

This week TechCrunch and many others called Stord an "Amazon competitor."

Here's what most people get wrong about that 🧵

[Stord @GetSTORD]

The reaction to our Series F and Stord Labs announcement has been tremendous!!

But none of this happens without the brands that trusted us first.

🧵

[Sean Henry @seanhenry]

Ten years ago I started Stord because nobody had built the infrastructure for what happens after a consumer clicks buy.

Today we raised $250M at a $3 billion valuation.

Commerce now has the physical intelligence layer that merchants deserve.

Full piece: https://t.co/DhDur7veoh

[Jacob Boudreau @jacobsboudreau]

From day one, Stord was built on a single bet: the most durable advantages in commerce would be built at the intersection of software intelligence and physical operations.

Today, we announce $250M at $3B to to advance the physical intelligence layer for independent commerce.

https://t.co/RjyVmCoDAh

[Sean Henry @seanhenry]

25-35% of support tickets are WISMO. Over 50% during peak.

5-15 minutes per investigation.

StordAI Chat answers the same question in seconds.

Trained on millions of real shipment events, not a general-purpose model.

The answer was always in the data. Now you can just ask.

[Sean Henry @seanhenry]

E-commerce has a dashboard problem.

You must log in to find out what's wrong.

Feed flips that model entirely.

Today we're launching StordAI Feed, a personalized intelligence stream that tells you what needs attention before you even think to ask.

Stockout risk. SLA exposure. Rising returns. Demand shifts.

Feed catches them first.

More intelligent capabilities on the way.

Chat. Search. Now, Feed. Real intelligence for real operations.

https://t.co/N3nUx7YsTj

[Sean Henry @seanhenry]

Peak Design added an East Coast fulfillment node and ran a full NetSuite integration without missing a single shipping window. That's the Stord standard.

Read the full story here:
https://t.co/wF0YNrjguK

[Sean Henry @seanhenry]

Climatic Health shipped their first orders this week.

New brand. New category. Co-founder and CEO Eric Kau and Head of Operations Nick Stachel were on the floor at CVG2 alongside our team, kitting every order themselves.

Hundreds shipped. Sold out of batch one.

This is what customer obsession looks like.

Congratulations @ClimaticHealth. Big things ahead.

[Sean Henry @seanhenry]

First Stord Summit on the East Coast is a wrap.

Three days with some of the most impressive e-commerce operators I've ever been in a room with.

Grateful for every guest who made the trip. Thank you to our sponsors Pelagic, @getpostpilot, @superfiliate, and @openborderhq. And to our speakers @karagoldin, @Alicia_FioEspo, and @philwinkle.

We are already hard at work on the next Stord Summit.

[Sean Henry @seanhenry]

The first thing Brenda Enney does every morning is open Stord’s OMS.

She runs fulfillment for CANN. Cannabis-infused social tonics. Ships across 10+ states and growing.

With Stord, they can now broadcast to customers exactly when an order will be ready and when to expect it. Visibility that flows from the OMS out to the consumer.

https://t.co/JeE3JJwNMx

[Stord @GetSTORD]

She built a brand that beat the beverage giants by trusting her instincts. She's coming to Stord Summit.

@karagoldin, founder of @hint, will be joining us on April 23.

Before Hint, she ran e-commerce at AOL and helped scale it past $1 billion.

Then she started from scratch, challenged every assumption about how beverages are made and marketed, and built a category-defining brand that nobody thought could win.

Get ready to learn.

Spots are nearly full, request yours for the Stord Summit: https://t.co/lEbSNXhmWx

[David Packman @LePackman]

@seanhenry The search is over. Stord is the AI provider for e-commerce.

[Sean Henry @seanhenry]

A question that should take 10 seconds takes 45 minutes in most commerce operations.

Not a data problem. An access problem.

StordAI Search: one bar, every order, every inventory position, every carrier signal. Grounded in tens of millions of real shipment events.

Across our AI suite, our customers are saving dozens of hours per week — and using that time to move faster than their competitors.

https://t.co/hqkdvRMJUU

[David Packman @LePackman]

@seanhenry If you are thinking about how AI will tangibly impact your e-commerce business, this event is a must attend.

[Sean Henry @seanhenry]

When's the last time you left a conference with something you actually used?

We built Stord Summit because we kept asking that question and not having a great answer.

April 22–24. The Mansion at Glen Cove, New York. 40 people. Invite-only.

Three days designed around one thing: putting the right people in the same room and giving them real time together. A few focused sessions from operators who've built at scale. Real conversations with people who are navigating the same environment you are — commerce volatility, rising CAC, shifting consumer expectations, the looming impact of AI.

Everything is covered after you arrive at JFK including transport, accommodations, meals, activities. Just bring yourself.

We're down to the last few spots. If you run or build an e-commerce brand and want to be in the room, now's the time: https://t.co/ToGdyGPyIu

[Sean Henry @seanhenry]

Maceoo's founder used to fly to his fulfillment center to pick and pack orders himself just to protect the brand.

A premium product shouldn't arrive in a generic brown box. Here's how that changed.

https://t.co/ZBEXXrc1Vb

[Sean Henry @seanhenry]

E-commerce is a race to redefine expectations.

The giants built the standard.

The challengers have to move it forward.

Experience is now a system.

Technology is the multiplier.

Full keynote ↓

https://t.co/uPdF1glDiH

[Stord @GetSTORD]

Brands manage millions of data points across marketing, sales, fulfillment, and logistics.

These massive datasets power the decisions that drive performance and elevate the customer experience.

But turning raw data into action has always been slow by design:

Data moves from analysts → reports → leadership → back down as decisions.

Every handoff adds hours. By the time analysts identify the root cause of a problem, the opportunity to resolve it in real time has already passed.

So how can brands reduce the time between data and action?

In this latest piece, Craig Stewart, SVP of Product & Engineering at Stord, breaks down how brands can move from reactive reporting to proactive intervention and unlock faster, smarter fulfillment at scale - https://t.co/TwHujO3Lqx