Andy Turner

Laser Geek. Company founder. Optical stuff.

[Andy Turner @Lecko33]

@EE Okay. No joy. Have you got a different number for someone who won't keep pointing me to my 'personal deal'? I can't upgrade to a better service which seems silly when I could as a new customer... it seems my price AND service are fixed and I can't change either!

[Andy Turner @Lecko33]

Broadband renewal nightmare at Christmas! I've given up moving from @BT to @EE now. I've gone in circles for weeks, with a cancelled order (post activation date) and the only way to transfer easily is to pay £20pm over the odds for the same product? Not impressed at all... 🤬

[Andy Turner @Lecko33]

@EE I've done this. Multiple times. It just isn't possible as my 'personal deal' is the only one available. No other choices. So unless you can override your system to let me choose what everyone else can, i.e. un-personalise it, I'm stuck.

[Andy Turner @Lecko33]

@Radisson Hi there, any chance you could respond to my missing points enquiry from several months ago? There’s no other way to contact you about this through the app besides sending another message… cheers!

[Andy Turner @Lecko33]

@bt_uk So, we still have a problem with our landline (which you caused), we’ve called you, raised a complaint, waited for you to call us, then you cancel. Many times. When will someone fix this, please?

[Andy Turner @Lecko33]

@DellCares You misunderstand - this is an invoice issue and nothing to do with a specific machine. We have paid for it, you are demanding payment with greater menace. We would like this to stop. Your account managers, credit control or online financials don’t respond.

[Andy Turner @Lecko33]

@dellUK Please, please, please can you sort yourselves out on your accounts side? Your customer service is woeful and we are trapped in and endless spiral of trying to contact the relevant Dell people who are ignoring everything. We have no response from any account manager…

[Andy Turner @Lecko33]

@DellUK Have sent you a DM - could you respond please?

[Andy Turner @Lecko33]

@WorcsTravel @wpduk @worcscc @MalvernHills_DC @MalvernCops Am I correct in thinking the school bus is all sorted for this afternoon/tomorrow? Or will we be left to work that out again?

[Andy Turner @Lecko33]

@m00min The raging MP shouting at the BBC for it being ‘out of touch’ can’t quite see the irony that those who have flags displayed like this aren’t exactly ‘in touch’ with most people in this land. What fuels all this faux anger - it’s truly unpatriotic.

[Andy Turner @Lecko33]

@SoreenHQ what’s happened to the malt loaf? It’s gone all square which doesn’t sit well with my OCD. It should be rectangular - square is only acceptable when you squash it when trying to saw it through...

[Andy Turner @Lecko33]

@GWRHelp Thanks muchly Phil! That sort of information isn't on the letter. Cheers!

[Andy Turner @Lecko33]

@GWRHelp Wife received an incredibly threatening letter today from your colleagues in revenue protection. There's no option to appeal and it's actually not true. Is there a way to contact someone to resolve it so they don't look so stupid? Have the ticket and payment evidence.

[Andy Turner @Lecko33]

@aeg_uk Your email address doesn't work, neither does your website and apparently neither does twitter. Would I get more luck from @aeg_de?

[Andy Turner @Lecko33]

@aeg_uk Your product registration doesn't seem to work. Tried multiple computers over the past 2 months and you don't respond to contact us.

[Andy Turner @Lecko33]

@vmbusinesshelp Any ETA on that call? I've had this before and never had a response...

[Andy Turner @Lecko33]

@vmbusinesshelp Okay, I've also asked the sender to call me back. Hopefully this can be resolved soon.

[Andy Turner @Lecko33]

@vmbusinesshelp 4518832 and 54934688. There's also a long alpha-numeric in brackets beginning (KMM2233....)