@bt_uk Not in the slightest. She called me quite distressed and I can understand why as luckily, she sent me the chat transcript. All the agent was interested in was up selling extra services.
My Mum spent almost 2 hours on live chat with @bt_uk this evening. It seems she was sold a 2 year contract for Broadband with TV in March. Now she's moved, been told her TV was cancelled. Now paying almost £70pm for a package we pay £28 a month for. Scamming the vulnerable.
@CountBinface Excellent party conference tonight in Birmingham, but I did write a question I would like an answer to:
As you're from a far away Galaxy, do you hope that one day you may have to visit somewhere with a much better climate, such as Rwanda?
@monzo Word of advice, keep your customers updated on what's going on with maybe an apology for the delay or a pre warning letting us know of the delays? Basic customer service