Phil Lawrence

[Phil Lawrence @License2Phil]

Despite following @SamsungUK's advice, disabling features unrelated to the issue, my Frame TV's ART Mode remains dysfunctional. This is not what I paid for. My consumer rights are being ignored. I want a clear path to a refund or replacement #ConsumerRights @WhichUK @BBCWatchdog

[Phil Lawrence @License2Phil]

Starting the day with my @SamsungUK Frame TV’s ART Mode still not working. Perhaps not just my issue; forums are filled with similar stories. When can we expect a fix? #FrameTVArtModeFail @BBCWatchdog

[Phil Lawrence @License2Phil]

How does @SamsungUK justify charging premium prices for Frame TVs when their key selling point, ART Mode, is dysfunctional? Promised innovation, delivered frustration. #OverpromisedUnderdelivered #ArtModeLetdown @BBCWatchdog @TechCrunch

[Phil Lawrence @License2Phil]

@SamsungUK I have logged a support ticket for this a number of weeks ago, I have chased up again this morning and there is still no eta on resolution. I am frustrated to have a vertically mounted Frame for which my primary purpose was ART mode and have been unable to enjoy this function.

[Phil Lawrence @License2Phil]

Warning to potential @SamsungUK Frame TV buyers: ART Mode, the feature you'll pay a premium for, is compromised and neglected by Samsung. No fix, no ETA, no respect for consumers. #AbandonedArtMode #SamsungNeglect

[Phil Lawrence @License2Phil]

@SamsungHelpUK I have logged a support ticket a number of weeks ago and have been told to simply wait. My TV is mounted without being able to serve its primary purpose.

[Phil Lawrence @License2Phil]

Remarkable how @SamsungHelpUK has acknowledged the ART Mode malfunction on the Frame TV yet fails to provide an ETA for a solution. It's not just about patience; it's about respecting the investment customers have made. #LackOfSupport #SamsungFrameDisappointment

[Phil Lawrence @License2Phil]

@Cheesecake an extremely rare negative experience at Cheesecake Factory Festival City Dubai, letting the otherwise impressive brand down; Management attention needed if customers are to return to this venue. #cheesecakeshortage #nottheusualstandard #poorhealthandsafety

[Phil Lawrence @License2Phil]

@RoyalCaribbean surely you have a duty of care to your passengers requiring you to understand a guests disability status? If not, how are they safeguarded aboard one of your ships? @CruiseCriticUK @DisabledCruise Very concerning!

[Deborah @debiphillips5]

@RoyalCaribbean next issues #2 - special request medical form ignored, ship crew not made aware, request for medical/disability ignored. #royaldontcarebbean #disableddontmatteratroyalcaribbean

[Phil Lawrence @License2Phil]

@eoshultz @NordicTrack Seems that Day 1 failures are a theme for @NordicTrack equipment. Another theme is that their customer service simply ignore requests for support. I thought I was buying a premium product from a premium brand - very disappointed.

[Phil Lawrence @License2Phil]

@NordicTrack I could not be more disgusted with your customer support. My Commercial 14.9 was damaged in delivery and cannot be used. Direct Sales have washed their hands of it and Customer Support suggest I ‘lubricate the machine’ - utterly ridiculous.

[Phil Lawrence @License2Phil]

#BewareOfWren @WrenKitchens failed to provide the fitting service we contracted for, not through choice we converted to supply only, now our warranty claim won’t include fitting - hardly fair. Wouldn’t Recommend Ever Now #PoorAfterCare

[Phil Lawrence @License2Phil]

For anyone wondering what has happened since @WrenKitchens replied to this tweet asking me to direct message - absolutely nothing! No follow up despite chasing. @ShieldVoC #NoToBadCustomerService

[Phil Lawrence @License2Phil]

Before purchasing a new kitchen we were warned off @WrenKitchens by many. We foolishly ignored the advice and purchased a £25,000 kitchen - big mistake please don’t be fooled into doing the same. WREN = Wouldn’t Recommend Ever Now @Wren_Kitchens

[Phil Lawrence @License2Phil]

So the showroom team at @wrenkitchens said their average order was £8-9k. The screenshot below shows the BIG mistake we made in trusting them to supply, fit and warrant a new kitchen #wrenovation #disappointingwren #badcustomerservice

[Phil Lawrence @License2Phil]

On the 1st day of COVID @WrenKitchens said to me ‘the fitting service you paid for is not coming!’, on the 2nd day of COVID a desperate family of 3 found their own fitter who would help. 4mths on claiming under warranty Wren say we will replace but NOT refit your kitchen island!

[Phil Lawrence @License2Phil]

Seriously disgusted at the attitude and failure of @WrenKitchens After Sales who refuse to resolve warranty issues on a £20,000+ kitchen. They actually call the department ‘Customer Care’ - they 100% do not #KitchenFail #Wrenovation #badcustomerservice

[Phil Lawrence @License2Phil]

@hiltonedcarlton Genuinely appalled by your lack of care to your customers. Hilton is supposed to be acronym for your brand values. In your case it is Hotel In Largest Threat Of Noise. #HiltonValues #SleeplessNight

[Phil Lawrence @License2Phil]

Still waiting for @HiltonHotels to provide a fair remedy to my complaint. Kept awake all night in one of their top hotels and offered a few Honors points to 'come back soon'. Unbelievably the I in Hilton is supposed to stand for Integrity. #badcustomerservice @hiltonedcarlton

[Phil Lawrence @License2Phil]

Hilton Carlton Edinburgh you failed to provide a quiet, comfortable space for our overnight stay and now you fail to reply to my complaint. @HiltonHotels @hiltonedcarlton #NotExceptionalExperience #NotDoingTheRightThing #HiltonValues