Lisa

[Lisa @Lisa197106]

@nxcare I am very much aware of this and this is exactly what I have been trying to do. I have reached out via social media, phone, coach station and just standard unhelpful responses given by yourselves. Would have been more helpful if someone would answer your phones 🤬

[Lisa @Lisa197106]

@nxcare help! M25 a nightmare and elderly parents missed their coach. Can I book them onto the next available?

[Lisa @Lisa197106]

@nxcare They are 86, not in the best position f health and we are desperate to get them booked on to another coach. No one answering the customer services number, chat bot not helping and no one able to assist at Heathrow Terminal 5!

[Lisa @Lisa197106]

@nxcare They have been told to speak with the driver and it’s up to them. Please can you help further

[Lisa @Lisa197106]

@nxcare This is their original booking. So annoying that they arrived 5 minutes late for their coach which left in time and the next is delayed!

[Lisa @Lisa197106]

@LauraJJohnson25 @BBCWatchdog @houseoffraser Happy to help anyone who is being ripped off by @houseoffraser It still disgusts me what they did to me and what they are doing to many customers on a daily basis. Just criminal

[Lisa @Lisa197106]

@LauraJJohnson25 @BBCWatchdog @houseoffraser The only way to get your money back is to raise a section 75 with your bank. Unfortunately HofF do not care and it is criminal what they are doing. My bank assisted straight away and I received a full refund.

[Lisa @Lisa197106]

@fjpartlow @houseoffraser Hey Fiona. I have had a similar experience with house of Fraser. Speak with your bank to raise a section 75. This is the only way to get your money back. Good luck

[Lisa @Lisa197106]

@BBCTheOneShow @BBCWatchdog @LaytonWilliams @kuzmin__nikita @FoxNikkiFox @TeachingAwards @jjenas8 Very interesting to hear your Sports Direct story. The same thing is happening at @houseoffraser Many customers have been left out of pocket by errors within their online customer services department. Please read some of the complaints

[Lisa @Lisa197106]

@AllSaintsLive Can’t believe the leather jacket purchased last week, received Thursday has now 30% off by Monday. Still unworn but unable to get the difference refunded so need to re-order at discount and send the original back. Not environmentally friendly

[Lisa @Lisa197106]

Still seeing @houseoffraser are scamming their customers out of money. Happened to me months ago. Contact your bank to request a section 75, the only way to get your money back! @BBCWatchdog surely this needs investigating?

[Lisa @Lisa197106]

@YodelOnline how can I get my parcel delivered! I have contacted your online chat 3 times now - 2 failed attempts at delivery and no one is trying to help! Please can I not have another hours drive to my local depot to collect due to your staffs incompetency

[Lisa @Lisa197106]

@anngallag_ann @houseoffraser They are making a habit of refusing to refund customers when they loose a returned item. Seek help through your bank by requesting a section 75. I did this recently, my bank were brilliant and I got all my money back. Good luck

[Lisa @Lisa197106]

@NYMUFC @houseoffraser House of Fraser helpers are the same unhelpful customer services at house of Fraser. The only way to get your money back is to request a section 75 through your bank which I had to do recently. Good luck

[Lisa @Lisa197106]

@orla_ocean @houseoffraser Ask your bank to issue a section 75 as this is the only way of securing a refund from the fraudulent company, as I had too. Good luck!

[Lisa @Lisa197106]

@houseoffraser anyone being ripped off and not getting their money/refunds back, seek help through your banks by requesting a section 75. Let’s stop this fraudulent company ripping off their innocent customers!

[Lisa @Lisa197106]

To help the 100’s of innocent people being ripped off by @houseoffraser Request a section 75 with your bank, sadly the only way of getting your money back when they refuse to give you what is rightfully owed.

[Lisa @Lisa197106]

@CanterburyOwl @houseoffraser @BBCNews Request a section 75 through your bank!

[Lisa @Lisa197106]

Hi #EVRI can you help with proof of delivery please on a parcel you collected from my home to be returned to House of Fraser please?

[Lisa @Lisa197106]

@phil130667 Any joy on your refund? I’m having a similar problem and can’t believe how many other customers are!