Lucy Wheeler

[Lucy Wheeler @LucyKelly13]

@RecordGo Awful company! DO NOT USE! We waited over an hour in Malaga airport only to be given a car with a check engine light. I had to then wait another hour for them to swap the car. The new car had dents and scrapes not detailed. Also have taken unexplained payments.

[Lucy Wheeler @LucyKelly13]

@Pharmacy2U I used the chat function on your website in the end as it just would not load and I needed to reorder the medication I need to stay alive 👍

[Lucy Wheeler @LucyKelly13]

@Pharmacy2U I’m unable to access my prescriptions on my account. Just get a circle going round. Tried on app and through laptop. I need to reorder!

[Lucy Wheeler @LucyKelly13]

@EE When will I be able to check!?

[Lucy Wheeler @LucyKelly13]

@EE Day 1 of having broadband with you=slow speeds and an engineer booked. Day 2 = no internet at all!!! Just a flashing orange box. Been flashing for 15 minutes. Turned off completely and still flashing orange!

[Lucy Wheeler @LucyKelly13]

@EE I have. Thank you

[Lucy Wheeler @LucyKelly13]

@EE I’ve been waiting in your online chat for over 2 hours!! My first attempt was over an hour before I gave up so that makes 3 hours I’ve been waiting. Is there something wrong with your chat. I’ve just changed to your broadband and this isn’t filling me with confidence

[Lucy Wheeler @LucyKelly13]

@EE I was finally responded to, nearly 3 hours after I was told my wait would be 20 minutes. A bit of feedback…an update to customers whose wait time changes or those waiting, would be better customer service. The colleague who did answer also offered no apology for my wait time.

[Lucy Wheeler @LucyKelly13]

@EE Thank you. I’m not sure what to do as it’s been over an hour and I can’t start a new conversation and cancel the one I’m in

[Lucy Wheeler @LucyKelly13]

@EE can you please confirm that the £20 discount for signing up to your broadband is applied to my new monthly contract for every month for the entire 36 months of my contract. Thank you

[Lucy Wheeler @LucyKelly13]

@EE You can see my wait time at 9.30 was 10 mins. It’s now 10.15 and I’ve heard nothing!!??

[Lucy Wheeler @LucyKelly13]

@EE I’m trying to speak to a member of your team but my 10min wait is now at nearly 40mins

[Lucy Wheeler @LucyKelly13]

@EE Sorry. The link takes me to an error 502 page. So that discount is applied every month for the entire 36 month contract?

[Lucy Wheeler @LucyKelly13]

@EE I recently ordered new broadband from you and hoping to benefit from the £20 off when I upgrade. Can I be clear that the £20 off is for the duration of my new contract? As when I go to checkout, it says 1 month. If it is 1 month, that’s rubbish and I’ll cancel the broadband

[Lucy Wheeler @LucyKelly13]

@McDonaldsUK @mechellepearson I wasn’t given the top of mine yesterday!!

[Lucy Wheeler @LucyKelly13]

@McDonaldsUK Thanks for only giving me half a burger. Shame I paid full price for it. And while we’re at it, you also didn’t give me straws 🤷🏼‍♀️

[Lucy Wheeler @LucyKelly13]

@barneyb19215986 @SouthernWater I had a leak for 8 years. No one ever contacted me. Even after the leak was discovered, I had to contact them constantly. Good luck and don’t give up!

[Lucy Wheeler @LucyKelly13]

@Harbour_Hotels I have a monetary voucher which expires 2nd May. I wondered if I can use it now to book a room at the end of May? We have a date/hotel we’d like to book but I can’t add the voucher details to the booking. Obviously don’t want to voucher to go to waste. Thanks

[Lucy Wheeler @LucyKelly13]

@SouthernWater In a message surely?

[Lucy Wheeler @LucyKelly13]

@SouthernWater I have tried multiple times today to get through on your online chat but it won’t connect me to an advisor. I would like the amount in my account to be paid back into my account.