Lynda

[Lynda @lyndamr]

@MarksElectrical does customer services monitor messages on here?

[Lynda @lyndamr]

@johnlewishelp Hassam from Customer Services has thankfully managed the issues and 2 professional members of installation team, Nathan & Lenny have been out. These guys were EXCELLENT & have restored my faith in @JohnLewisRetail @johnlewishelp

[Lynda @lyndamr]

@johnlewishelp Nobody called or emailed response. Text message to say delivery is today received at 19.27 last night. Stinking, stagnant water in dishwasher has sat for 11 days and no attempts from @JohnLewisRetail to have this dealt with. Vulnerable, disabled left to deal with it!

[Lynda @lyndamr]

@johnlewishelp @Mrs_JRD It’s not a live chat. It’s a chat bot that sends you round in circles and does everything possible to prevent you speaking to a human. You may then have the unfortunate experience of speaking with @johnlewishelp outsourced CS team in Africa which is beyond appalling.

[Lynda @lyndamr]

@bryonymbrand @JohnLewisRetail @johnlewishelp why are you allowing this appalling customer service?

[Lynda @lyndamr]

@fraserstevenson @johnlewishelp The chat is totally useless! Complete waste of time and effort as is the appalling customer service team based in Africa and technical team in the uk. It’s a complete shambles it seems @JohnLewisRetail @johnlewishelp

[Lynda @lyndamr]

@johnlewishelp Patience…11 days in! Still got a health hazard dishwasher with stagnant, foul-smelling water sitting in my kitchen and STILL nobody from @johnlewishelp has done anything to rectify this. @MartinSLewis

[Lynda @lyndamr]

@johnlewishelp I responded

[Lynda @lyndamr]

@johnlewishelp I sent response

[Lynda @lyndamr]

@JohnLewisHelp Disgraceful service. Left 5 days with faulty dishwasher full of stagnant, foul-smelling water. Delivery team confirmed fault, biohazard still in my home. Now told another 7 days! Passed from pillar to post by outsourced chats since Sat 23 May.

[Lynda @lyndamr]

https://t.co/KzPTtKZCVu
Please sign the petition.

[Lynda @lyndamr]

@JohnLewisRetail publicly states that customer safety is its top priority. Clearly not the case. Vulnerable customer left for 12 days with faulty dishwasher filled with stagnant, foul smelling, bacteria-ridden water in her living environment. @johnlewishelp is a disgrace!

[Lynda @lyndamr]

@FedUpandBack @JohnLewisRetail I’ve had the unfortunate experience with @JohnLewisRetail outsourced, appalling sham customer service in Africa. I have been left for 12 days with a faulty dishwasher filled with stagnant, bacteria-ridden water in my living environment & no response from @johnlewishelp

[Pauline Mccrossan @mcc13333]

@johnlewishelp Contacted customer service and the extremely rude and unhelpful customer service agent cut me off as she refused to deal with my request - customer of 40 years and shocked at this treatment. I could have gone to Amazon but wanted to stick with John Lewis - that was a mistake!!!

[Lynda @lyndamr]

@mcc13333 @johnlewishelp That’s because customer service is outsourced to Africa and Philippines. I have only dealt with the appalling so called customer service team in Africa who are utterly incompetent. It’s a disgrace. I also went to @johnlewishelp thinking I was choosing an institution. Sadly not!

[Lynda @lyndamr]

@johnlewishelp Leaving a biological health hazard in a vulnerable customer’s home directly violates your safety promises. Escalating to Executive Office & Environmental Health immediately. Resolve this!