@British_Airways we are waiting for compensation from a claim submitted in April. We’ve had an apology but keep being told you’re still investigating. This length of time is completely unacceptable. How can we get this resolved without going public about what happened.
@British_Airways Hi, this case cannot be found using the status link. Please advise asap how we can get this resolved without us going public with our story of what happened.
@ABTAtravel we’ve submitted a complaint with our travel company, and after the 28 day deadline we’ve received weekly emails saying they’re still investigating. It’s now been 54 days and still no formal response. Do we just have to wait or is there a limit on how long they take?