Sapphire

[Sapphire @MAHATAHA77]

@luluhyper_ksa Hi - I had ordered walnuts among other items online - I need to return it - please let me know how to return ?

[Sapphire @MAHATAHA77]

@DossaryHospital do you respond to emails to patients or are understaffed as in the pharmacy to respond ? Is the email ID for decoration purpose and of course WhatsApp is dumb BOT

[Sapphire @MAHATAHA77]

@Tawuniya requires approval for each step - the world is moving towards AI based transactions and @TawuniyaCare is stuck in bureaucracy - well if given a choice I will never opt for it, yet forced due to reason beyond my control !!!

[Sapphire @MAHATAHA77]

@eXtraStores : simple question as the your useless AI based customer service can’t understand beyond what is fed to it : do washing machines purchased are delivered and installed without any further charges ?

[Sapphire @MAHATAHA77]

@SalamAir : I had sent an email requesting for refund of airticket - sent ticket number by DM - please check and respond?

[Sapphire @MAHATAHA77]

@SNBCares Hi - I have sent DM - when I visited the branch at dammam Shati,they advised me that they can’t help and I could write to SAMA - is this the way @snbalahli operates? No customer service even when visiting physically - customer care have only copy paste response- @talsadhan

[Sapphire @MAHATAHA77]

It seems @snbalahli has created two email IDs : complaints and contactus for decorative purposes; emails sent are not read, customers get a one liner : contact customer care number - no way to reach them to explain an issue and get a proper response!!

[Sapphire @MAHATAHA77]

@SNBCares Yes I received message to contact customer service - that���s why I wrote the email IDs of @snbalahli are for decorative purposes or just to fulfil the requirements of @SAMAGOV_SA !!

[Sapphire @MAHATAHA77]

Requesting @MiebachMichael to see and clarify what guarantees @Mastercard gives to cardholders of @MastercardMENA or just provide a weak and unverified network of so-called merchants to banks like @snbalahli

[Sapphire @MAHATAHA77]

@Mastercard touts full protection for credit card holders and it is a white lie; yes, zero KYC for allowing fraudsters to create accounts with ease and cheat gullible people - puts the responsibility on banks, does nothing to access details from merchants - non-regulated

[Sapphire @MAHATAHA77]

Tell me, if it applies rigid rules to check veracity of merchants, asking for KYC docs periodically to allow use of network, will it be possible for merchants to cheat? Can’t it access fraudsters accounts and see the trail of money ? It cares of its profits and no checks

[Sapphire @MAHATAHA77]

@SNBCares I have already provided details in the DM and got the same copy paste response to contact customer care and i know there is absolutely no use contacting the center as they will give copy paste response

[Sapphire @MAHATAHA77]

Unfortunately @snbalahli doesn’t respond to emails and provide proper answers to queries of customers - the mail IDs are meant for auto response or decorator purposes - @SAMA_GOV needs to conduct investigation to provide protection !

[Sapphire @MAHATAHA77]

@SNBCares That is not called response - it is nothing but a copy paste response - I am asking for contact details of responsible manager and not contact details of robotic assistance

[Sapphire @MAHATAHA77]

@snbalahli I sent an email and got auto response to contact customer service - please let me know if @SNBCares customers to provide a written mail or the email IDs provided are for decoration purpose and fulfilling a regulatory norm - does anyone read emails ?

[Sapphire @MAHATAHA77]

@SNBCares I have received your copy paste response - I need an email ID which is read, understood and responded, and which are not meant for auto responses - @talsadhan : request your instructions to the team

[Sapphire @MAHATAHA77]

@SNBCares I haven’t received yet a response from SNB on emails sent to contactus and complaints as well as on the form filled up online

@talsadhan : seems to me that the email IDs are meant for sending auto response and not for reading and providing response - kindly instruct

[Sapphire @MAHATAHA77]

@SNBCares I have seen the contacts and sent - got auto response - this is the reason I am asking if anyone reads emails ?

[Sapphire @MAHATAHA77]

@Wego If I were to reach your team over telephone it would take hours of waiting online, if at all I get them and that would mean paying the cost of airticket towards international telephone cost - is it fair ?

[Sapphire @MAHATAHA77]

@Wego : struggling to cancel a booking - the airlines require the agent through whom I booked be contacted- there is no way to get connected to @wego : emails not being answered, chat no response, telephone only international and being kept on hold forever - need action