@Ashleycharllpo@bookingcom I have tried everything. Hours on the phone, many emails. Same story over and over ‘we’ve refunded you’. Credits are not what we used to pay for the accommodation. Their call center agent even said he was shocked at their decision. So many loyal years.
Worst customer service experience ever. Currently stranded in Rome because a @bookingcom partner cancelled our stay after taking direct payment (€464). @bookingcom refuses to refund our cash, trapped our money as locked travel credits we can't withdraw!
@bookingcom You don’t understand. Generic response over and over again.
We just want our money back. Not as travel credits. We had to spend extra on a new booking at 1.5 times extra cost. We want our money back please @bookingcom Why are you keeping our money?
@bookingcom Your reply today says you’ve refunded us. Yes, as travel credits. We want our money back. What makes it worse is you are still advertising the same scam property with endless reviews of people telling you it’s a scam! Is this so you can lock people illegally into your ecosystem?
@NicholasGess@bookingcom https://t.co/HgaTlzsltd instructed me to pay direct to property. They have refunded as travel credits locking my money into their platform. Money that was never theirs. I am reporting @bookingcom to ECC.
@sewateruk@martymitch_ How dangerous is this water if it ever comes? What if it touches my lips or eyes? A doctors appointment could take weeks. Do I need to go to A&E?
@sewateruk Endless false promises.
I hope there are legal ramifications for your leadership. The damage you are doing is beyond your imagination.
Keep filling your and your investors pockets. Dare you send me a bill over the next 12 months. You have cost me greatly. You are wicked!
@sewateruk No water is a problem, but the false timings are what makes this worse.
Not being able to plan has caused the bulk of the problem.
Your messages make it appear things are getting better when they actually aren’t. Making yourself look good is actually making you look worse.