FUNG

Trust but verify.

[FUNG @MariaFung1]

Frustrating experience with @JohnLewisRetail & @Dyson. Neither taking ownership of a faulty item and being passed back and forth with no solution. Expected much better from these companies 😒

[FUNG @MariaFung1]

Very disappointed with @jet2tweets. Got allocated seats for 4 passengers. Once checked in then paid £12 to move 1 seat but jet2 just swapped 2 seats within our booking rather than selected paid seat. 45 min call later requesting refund and said they can’t do anything. Terrible!

[FUNG @MariaFung1]

@JohnLewisRetail contacted JL back in May re a faulty & damaged suitcase. Chased and called for an update but still nothing. Expect more from
JL!

[FUNG @MariaFung1]

Hi Nick, seems pointless to give you all this information when you harrass me about a closed account then can’t find the account. Logged two complaints and yet to hear anything but you continue to happily send me letters! I’m sure @edinburghpaper be happy to hear this story!

[FUNG @MariaFung1]

@SSE @YourSSE infuriating dealing with SSE. Still receiving letters over 2 years ago after closing account and chasing for something that is their error. Call today for the 8th time, extremely unhelpful, get blind transferred then operator hangs up with no attempt to call back.

[FUNG @MariaFung1]

@Ed_Leisure do you need to buy the 7 day pass for £7 by tomorrow or need to use the passes by tomorrow?

[FUNG @MariaFung1]

Disappointed in service received from @Halfords_uk. Put in bike a month ago for repair and get a different response every time. Having to repeatedly chase with no results #poorcustomerservice

[FUNG @MariaFung1]

Still nothing @swannsecurity . Shocking customer service and just ignoring customers who have reached out. Over a month and now not resolve or contact!!

[FUNG @MariaFung1]

@swannsecurity I have had ongoing issues with both my security cameras. I got in touch with your support team, provided the info and chased multiple times with no reply!! My house is now not secured by camera footage and I urgently require a response

[FUNG @MariaFung1]

@swannsecurity I have had ongoing issues with both my security cameras. I got in touch with your support team, provided the info and chased multiple times with no reply!! My house is now not secured by camera footage and I urgently require a response

[FUNG @MariaFung1]

@HotpointUK How do I register a complaint?

[FUNG @MariaFung1]

Disappointing customer service received from @HotpointUK @HotpointSupport. All appliances with them but unhelpful when issue arises. New dual cooker - issues with fan and now need to wait a week for repair man. WFH and no functioning oven. #dissappointed #unhelpful

[FUNG @MariaFung1]

@HotpointUK @HotpointSupport tried 3 days in a row to get through on phone but deflects to other options to contact. Spoke on live chat and saying can’t help as wrong team. Highlighted issues and finally got repair booked but 1 week away!!!! #terriblecustomerservice

[FUNG @MariaFung1]

@HMRCcustomers Can you confirm the helpline number as I’ve been provided numerous numbers and passed pillar to post

[FUNG @MariaFung1]

@HMRCgovuk absolute nightmare trying to use webchat and call through to yourselves. Cut off 3 times on webchat and 4 times on the phone! #happyMonday. Can you confirm if I can change my tax demand being collected as a lump sum rather than through my tax code?

[FUNG @MariaFung1]

@HMRCcustomers How do I do this?

[FUNG @MariaFung1]

@HMRCcustomers The return is saying it’s being collected by tax code which I don’t want. I want to pay it off in full. How do I do this? I also received a statement saying I have nothing to pay when I haven’t paid anything yet

[FUNG @MariaFung1]

@AndrewKYFung @ffung88 Nice!

[FUNG @MariaFung1]

@HMRCcustomers Yes it’s in relation to my self assessment tax calculation

[FUNG @MariaFung1]

@Ryanair weeks later after requesting a refund I receive an email saying I can get a voucher to spend in the next 12 months. Click on the hyperlink and diverts to a page with no option to request refund. #awfulcustomerservice #shambles

[FUNG @MariaFung1]

@TheGymGroup I am trying to book a guest pass on the app but keep getting this error, can you help?