Mark Leadbetter

director of building company

[Mark Leadbetter @MarkLeadbetter7]

@TUIUK Why don't you sort out the issue of my having to pay to upgrade to a family room after you put us all in one room

[Mark Leadbetter @MarkLeadbetter7]

@TUIUK Don't go with TUI, all the dobis lie and then want stand up and be counted when it matters. All they want to do is ruin your holiday .

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @ABTAtravel @BBCWatchdog Again you continue to lie not only did you upgrade a member of our party for no extra charge , then you deny this. We get to the airport and after we have paid for extra legroom at
Front of the plain, you again give two people In our party access to extra legroom seats free

[Mark Leadbetter @MarkLeadbetter7]

Told that this was the bedroom we would get but not the case on arrival. No privacy for child aged 9. @TUIUK @TUIUKcares #TUI #Angry @

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares Another standard reply. Where the he'll is your customer service, all you do is repeat a standard message which you have now repeated on nervous occasions, which I do not feel is helpful. Just be proactive @TUIUKcares @ABTAtravel @BBCWatchdog

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @ABTAtravel @BBCWatchdog Round and round in circles I'm getting dizzy with your lies. Just stand up and be counted

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @ABTAtravel @ProblemsTui @TUIUK Please read all my tweets as I make the position quite clear I would like to make a freedom of information request and ask that you supply me with the number of complaints you received between the 1st of January 2017 and the same date twelve months later

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @ABTAtravel @ProblemsTui @TUIUK Is this a standard reply as you have stated that everyday now and still not answered my questions.

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares What is the rep going to do, as she done nothing for three days , apart keep saying " it's your fault, you signed a contract" not helpful @ABTAtravel @ProblemsTui @TUIUKcares @TUIUK

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares I have tried on several occasions to use this line however I have been contacted and left listening to a pre recorder message for 20 mins before giving up. Again more time out of my holiday that you charged £4,600 for. I don't want nothing more than the upgrade charge refunded

[Mark Leadbetter @MarkLeadbetter7]

Why is it that I see the German TUI rep walking about the complex on a daily basis, but I have not seen the English rep since we arrived nearly a week and a half ago but my problem still goes on with no offer of resolve @ABTAtravel @ProblemsTui @travolution @TUIUK @TUIUKcares

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares You rep is non existent. She asked me to come back the following day knowing that it was her day off and I then had to deal with it myself. So why employ reps who are not prepared to assist with your customers, this is a reflection on TUI worldwide and now your saying the same.

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @TUIUK I continue to reiterate what I have said in that there has been no proactive activity by TUI as a company nor your rep to assist me what so ever on site to try to resolve this issue.

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @TUIUK #abta

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @TUIUK Your still missing the point and acting like politician, taking no responsibility, the outcome may of been different if you rep acting on my behalf as a TUI customer who had been informed in shop that a family room would be provide had done something and actually came to recep

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @TUIUK Your still missing the point and acting like politician, taking no responsibility, the outcome may of been different if you rep acting on my behalf as a TUI customer who had been informed in shop that a family room would be provide had done something and actually came to recep

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @TUIUK @

[Mark Leadbetter @MarkLeadbetter7]

@TUIUKcares @TUIUK Again no reply, I see this as admittance of guilt

[Mark Leadbetter @MarkLeadbetter7]

@ProblemsTui @TUIUKcares @TUIUK Katherine could you retweet as I want this to go out yo as many people as possible so this behaviour does not go on by TUI who has probably turned over more than £60000 from our booking as there are 30 peaple in the wedding party
Thanks Mark₩