@WorldRemit @Ismail_WR Thanks for the reply!
I've already called with the support 4 times. Last time was on Sep 6. I was told the issue would be fixed within 24 hours.
My case no.: 22006649.
I'm not the only customer facing this problem and would love to see a more official response / announcement.
@Ismail_WR I've been using @WorldRemit for years & love it!
But I cannot make transactions since the release of identity verification. The support confirmed it's caused by a system issue.
Technical problems are a part of life, but can I get some info about when to expect a fix?
@WorldRemit@remitly Thank you for the replies!
I don't have a transfer number because I wasn't able to make a transfer.
I called your support one more time today and got more info.
The issue I experience is caused by a bug in your system. I was told it should be fixed within the next 24 hours.
@WorldRemit Your support says that my identity is already verified, but I still cannot make transactions (see the screenshots below).
I reinstalled the app and run the latest Android version.
My case number: 22006649.
Please help me use your service that I like and depend on!
@WorldRemit Thank you for the reply!
I already called with the support 3 times. They're unable to help me.
I'm probably not the only one having this issue after you released the identity verification feature.
Is there a workaround I could use to make transactions until you fix the issue?