MaryPennell

[MaryPennell @MaryPennell]

@SkyHelpTeam Chat to resolve and get it reinstalled in the next couple of days or chat to take offline so you can tell me you can’t sort. I have spent maybe 4 hours on this so far this weekend

[MaryPennell @MaryPennell]

@TalkTalk disgraceful service. My mum and dad have been with you for years and always paid on time from their joint account. Dad passed away & you have cut Mum off. She is over 80 and lives alone now with no phone, TV or internet.

[MaryPennell @MaryPennell]

@TalkTalk I spent well over an hour on the phone to you on Saturday and was told the only way to sort the situation was to leave you. I have since written a complaint to you and have had no response or help provided. I will not take this offline just so you can privately say you can’t help

[MaryPennell @MaryPennell]

@WeAreOpenreach @J70YON Thanks for wasting an hour of my time. Taking the conversation off public view to tell me you can’t do anything. @talktalk @WeAreOpenreach @SkyUK shocking service all round

[MaryPennell @MaryPennell]

@WeAreOpenreach @J70YON There is no link

[MaryPennell @MaryPennell]

@WeAreOpenreach @j70yon is my husbands account - could you send another link and we can try using his account? Thanks

[MaryPennell @MaryPennell]

@WeAreOpenreach That doesn’t work either I just get this screen

[MaryPennell @MaryPennell]

@WeAreOpenreach @SkyUK The link doesn’t work can you please resend another?

[MaryPennell @MaryPennell]

@WeAreOpenreach @SkyUK someone was meant to call me at 6pm to discuss this as I tried to escalate this further and no one did - hence I am resorting to Twitter

[MaryPennell @MaryPennell]

@WeAreOpenreach I have tried Gareth - I spent over an hour on the phone literally begging them to do that and they said their process meant they couldn’t. I live over 100 miles from mum and am so upset - as is she obviously. Is there another way to escalate?

[MaryPennell @MaryPennell]

@WeAreOpenreach I have bit @SkyUK have said they cannot get her a fast track installation despite her being over 80 and living alone

[MaryPennell @MaryPennell]

@TalkTalk I’ve spent over an hour on the phone with you and have sent a formal complaint on email already

[MaryPennell @MaryPennell]

@pingupants @SnapfishUK Try @SimImaging - I ordered from them and photos are good quality and so well protected for delivery

[MaryPennell @MaryPennell]

@pingupants @SnapfishUK Absolutely agree - just had some prints arrive, the print quality and colour is awful and the paper so cheap! Used to be so reliable. Started a chat complaint but somehow lost the thread so now back to square one

[MaryPennell @MaryPennell]

@Michael95044828 @DVLAgovuk The whole service is a shambles. We are short of drivers and they haven’t renewed your license! It’s a joke. We have an issue at the moment with them and the only route I have found to get even a response is via our MP - although even she is coming up against a brick wall

[MaryPennell @MaryPennell]

@DVLAgovuk It says you are working on applications made on 2 Sept. She applied in early August. We managed to speak to someone last week (after trying 21 times to get through) and the only thing we were told was to call back this week so that request was wrong according to you tweet?

[MaryPennell @MaryPennell]

@DVLAgovuk my step daughter applied for her provisional at the beginning of August and still doesn’t have it. You have her passport. We haven’t got an FP number so I have no idea how to trace what you are doing. What should we do?

[MaryPennell @MaryPennell]

@mslsalmon @DVLAgovuk Thanks - that’s a different number to the one I have - will try that tomorrow. Good luck to you

[MaryPennell @MaryPennell]

@YazzyTruss @DVLAgovuk I have similar issue - no idea how to get a response. If you find out a way into speak to someone who can give answers please let me know #dvla

[MaryPennell @MaryPennell]

@raviteja198908 @DVLAgovuk Have you managed to find a way to get an answer at all? Have a similar situation