Last quarter I rolled out Microsoft Copilot to 4,000 employees.
$30 per seat per month.
$1.4 million annually.
I called it "digital transformation."
The board loved that phrase.
They approved it in eleven minutes.
No one asked what it would actually do.
Including me.
I told everyone it would "10x productivity."
That's not a real number.
But it sounds like one.
HR asked how we'd measure the 10x.
I said we'd "leverage analytics dashboards."
They stopped asking.
Three months later I checked the usage reports.
47 people had opened it.
12 had used it more than once.
One of them was me.
I used it to summarize an email I could have read in 30 seconds.
It took 45 seconds.
Plus the time it took to fix the hallucinations.
But I called it a "pilot success."
Success means the pilot didn't visibly fail.
The CFO asked about ROI.
I showed him a graph.
The graph went up and to the right.
It measured "AI enablement."
I made that metric up.
He nodded approvingly.
We're "AI-enabled" now.
I don't know what that means.
But it's in our investor deck.
A senior developer asked why we didn't use Claude or ChatGPT.
I said we needed "enterprise-grade security."
He asked what that meant.
I said "compliance."
He asked which compliance.
I said "all of them."
He looked skeptical.
I scheduled him for a "career development conversation."
He stopped asking questions.
Microsoft sent a case study team.
They wanted to feature us as a success story.
I told them we "saved 40,000 hours."
I calculated that number by multiplying employees by a number I made up.
They didn't verify it.
They never do.
Now we're on Microsoft's website.
"Global enterprise achieves 40,000 hours of productivity gains with Copilot."
The CEO shared it on LinkedIn.
He got 3,000 likes.
He's never used Copilot.
None of the executives have.
We have an exemption.
"Strategic focus requires minimal digital distraction."
I wrote that policy.
The licenses renew next month.
I'm requesting an expansion.
5,000 more seats.
We haven't used the first 4,000.
But this time we'll "drive adoption."
Adoption means mandatory training.
Training means a 45-minute webinar no one watches.
But completion will be tracked.
Completion is a metric.
Metrics go in dashboards.
Dashboards go in board presentations.
Board presentations get me promoted.
I'll be SVP by Q3.
I still don't know what Copilot does.
But I know what it's for.
It's for showing we're "investing in AI."
Investment means spending.
Spending means commitment.
Commitment means we're serious about the future.
The future is whatever I say it is.
As long as the graph goes up and to the right.
CEOs are quietly realizing the AI replacement plan has a problem.
Two problems, actually.
One: the token costs for running AI agents are now exceeding what they were paying the employees they fired.
Two: when the tokens run out, the AI stops. Just stops. No continuity. No workaround. Just a spinning wheel where your workforce used to be.
You fired humans to save money and bought a subscription that bills you into a corner.
The employees you let go knew what to do when things broke.
The AI just invoices you for the outage.
And then there’s the permission problem nobody wants to talk about.
To do its job, the AI agent needs access. Full access. Your systems, your patents, your contracts, your future plans. Everything you spent years building, handed over to a process that has no loyalty, no discretion, and no skin in the game.
You didn’t hire a replacement.
You gave a stranger with no soul the keys to everything you own.
Enjoy.
The AI journey at my company. It is a very, very large Fortune 500 company
1. Use AI you idiots
2. You aren’t using AI enough so we’re monitoring your AI usage and we’ll fire you if you don’t use it every hour
3. STOP USING SO MANY TOKENS ITS VERY EXPENSIVE
What does customer experience look like in an AIfirst world?
#YuTalks Ep.2 with Goda Ramkumar (Swiggy) & Mathangi Sri Ramachandran (YuVerse) explores LLMs, real-time decisioning, and the shift from “what” to “why.”
Full episode dropping soon
#AI#CustomerExperience#FutureOfAI
AI that doesn’t just think, it acts ⚡
From conversations to conversions, we’re closing the last-mile gap where it matters most: real customer interactions.
💬 Conversations
🎥 Personalization
📄 Instant processing
🤖 Smarter workflows
Learn more: https://t.co/6WyO78xGVE
Fantastic article underlining the challenges for India in the AI era considering our dependence on IT services
Considering we don't have oil, we don't have tokens, have a billion people and an Annual Recurring freebie bill that exceeds Rs 1 lakh crore, it looks challenging
Someone just open-sourced a Claude Code skill that reverse-engineers any website.
Give it a URL and it screenshots the site, extracts every font and color, downloads all the assets, and rebuilds the whole thing pixel-perfect.
100% Open Source.
Dario is wrong.
He knows absolutely nothing about the effects of technological revolutions on the labor market.
Don't listen to him, Sam, Yoshua, Geoff, or me on this topic.
Listen to economists who have spent their career studying this, like @Ph_Aghion , @erikbryn , @DAcemogluMIT , @amcafee , @davidautor
Here is what I tell our software engineers on how to thrive in the AI era: be very good domain experts. Programming skills are the foundation (and we definitely don't want to lose them) but deep domain knowledge is what customers pay for, along with reliability, security, support and compliance.
The productivity gains from AI are still hotly debated: we definitely get to a working prototype much faster but a finished product has a lot more to it and not all the stages can be sped up by AI.
That is why I advise our technical teams to not obsess about programmer productivity as a metric but focus on how we can offer a far better experience to customers using AI.
There is a lot of needless or incidental complexity in software that can be eliminated by AI.
The #IndiaAIImpactSummit2026 brought together industry leaders to discuss the next phase of AI adoption and governance.
We’re excited to see @OfficialINDIAai feature the YuVin Summit Highlights Video on their official YouTube channel.
Watch here: https://t.co/hCmKwYRY7M
US & Israel Wage War On Iran
BREAKING || UAE confirms Palm Jumeirah strike; 4 injured in missile strike in Dubai
This is no longer a war between two countries. What was the fault of Dubai?: @ARanganathan72
Dr John Harrison & @da64 also share their views on the situation.
@HeenaGambhir with more details.
Nasscom, in partnership with the Indo-German Chamber of Commerce, had the privilege of hosting Senator Dr. Melanie Leonhard, Minister, Ministry of Economy, Labour and Innovation of the Free and Hanseatic City of @Senat_Hamburg , and her delegation in India. The engagement aimed to strengthen Hamburg–India innovation ties.
The session opened with welcome remarks by Madhusoothanan Vijay, Regional Director, @IndoGerman, followed by Senator Dr. Leonhard’s address outlining Hamburg’s economic and innovation priorities.
Shreya Sharma, Director & Head, Deeptech & Startups at @nasscom, presented India’s tech landscape and policy enablers, highlighting the rise of Deeptech, AI-led transformation, and global collaboration opportunities.
The spotlight then moved to startup pitches, featuring select Nasscom Deeptech startups along with @AuleSpace, Rhygen, Rekise, and YuVerse, each showcasing cutting-edge solutions across mobility and emerging technologies.
A panel discussion moderated by Professor Kabel on Scaling Innovation Across Borders explored partnership models, market access, and co-innovation pathways.
The agenda concluded with a coffee break and networking session, followed by a guided tour of Nasscom Deeptech’s startup ecosystem and the Centres of Excellence in IoT and AI, wrapping up with closing reflections.
@nasscomCoEIoT@DSCI_Connect@ShaliniDewan@nhl_pandya@mayankkumar_17
#NasscomDeepTech #DeepTechClub #IndiaGermany #Innovation #Deeptech #StartupsBangalore #HamburgInIndia
AI-generated but human-goverened. At #TechSparks2025, Mathangi Sri Ramachandran, Head of YuVerse, @Yubi_fin Group, highlighted the importance of AI in delivering real-world outcomes and supporting human decision-making.
YuVerse CEO Mathangi Sri Ramachandran discusses "lifestyle AI" for daily enterprise integration, focusing on India's linguistic diversity and the role of conversational AI in bridging digital commerce gaps. She highlights the challenge of moving AI projects from pilot to produc…