I’ve never experienced such poor customer service as I have from @united and @lufthansa this weekend. Canceled flights, unclear communication, and zero accommodations for the inconvenience. Extremely disappointed in this treatment and considering never flying with them again.
@VerizonSupport I’ve been trying to connect with an agent about my service for hours and keep getting abandoned on chat. Is there anyone available to help?
@FedExHelp my package says it's due to arrive today but is still several states away. I'm also unable to manage the delivery online due to an error message. Can you please let me know my options?
Metrics are a powerful tool in marketing, but customer needs is king.
Obsessing over the metrics and small tweaks only leads to incremental growth.
Long term growth depends on emotion and influence.