Matt Lymer

[Matt Lymer @MattLymer76]

@ZARA_Care international company?
Bought a top in Edinburgh whilst at Xmas markets (122 miles from home) this is marked and faulty. Tried to return at my nearest store (32 miles from home) who have told me to take it back to Edinburgh
Customer care manager supposed to call me….

[Matt Lymer @MattLymer76]

@philippapotts @Percycola @Lambo88 I think you’ll find Darlo didn’t win today!!!!

[Matt Lymer @MattLymer76]

@GSFCarParts do your customer service team really exist as I’ve had no reply to email send on the 6th December and the live chat function is constantly off line!!!

[Matt Lymer @MattLymer76]

@BuildingandDIY How do you speak with a manager cause I don’t seem to be getting anywhere with your customer service team

[Matt Lymer @MattLymer76]

How do you speak with a manager cause I don’t seem to be getting anywhere with your customer service team

[Matt Lymer @MattLymer76]

@BuildingandDIY customer service isn’t something you do very well at is it?

[Matt Lymer @MattLymer76]

@BuildingandDIY The SKU code can be clearly seen in the photograph which was attached to my previous message

[Matt Lymer @MattLymer76]

@BuildingandDIY you clearly advertise the basin is included in the order and as such you haven’t fulfilled our obligation. It’s strange how this item is no longer showing on your website

[Matt Lymer @MattLymer76]

@BuildingandDIY Am I going to get a reply to this message

[Matt Lymer @MattLymer76]

@BuildingandDIY My order number is 1000390617

[Matt Lymer @MattLymer76]

@BuildingandDIY Did this on Friday and still nothing!!

[Matt Lymer @MattLymer76]

@BuildingandDIY There is no mention within these photographs that a basin needs to be bought separately and therefore I will not be buying a basin.
Unless a basin is supplied at no extra cost I will be seeking legal advice and consulting trading standards

[Matt Lymer @MattLymer76]

@BuildingandDIY From the attached photographs which are taken from your website regard the RAK ceramics JOY wall hung vanity unit.
The first photograph states with basin. The second photograph mentions supplied with a single tap hole vitreous china basin.

[Matt Lymer @MattLymer76]

@BuildingandDIY I have been in touch with your customer service department who informed me that the basin is not included in this order. The unit and the basin have to be ordered separately and that I will have to place a new order for basin

[Matt Lymer @MattLymer76]

@BuildingandDIY I have recently taken delivery of a RAK Ceramics Joy wall hung 600 vanity unit with basin in Urban Grey however once I’ve opened it I have discovered there’s no basin.

Your website states it supplied with a single tap-hole vitreous China Basin.

[Matt Lymer @MattLymer76]

@pcworld worst customer service department I’ve ever come across. You speak to one person and they tell you something, when that doesn’t happen the next person tells you something completely different! Clearly not acceptable

[Matt Lymer @MattLymer76]

@AndersonsBelts have you stopped making the Anderson Belts Woven Rainbow Belt

[Matt Lymer @MattLymer76]

@FootbaIlJoker That’s obscene that’s is @SoccerAM

[Matt Lymer @MattLymer76]

@EverythingMFC @goal Surely a centre back is a priority

[Matt Lymer @MattLymer76]

@EverythingMFC @ALANMYERSMEDIA This will be another that slips through our fingers! When are we going to learn and stop this gossip! Why can’t we do our business behind the scenes and then just pull the rabbit out of the hat!