Matthew Durrands

[Matthew Durrands @MatthewDurrands]

@HalifaxBank you keep sending emails about the lloyds app, but i still haven’t received an invite - it’s really annoying, as every time I get an email I have to log into the app to check. Can you either stop sending me pointless emails, or just get on and send the actual invite!

[Matthew Durrands @MatthewDurrands]

@GNRailUK How about fixing the air con, then we wouldn’t need any bloody water - muppets

[Matthew Durrands @MatthewDurrands]

@the_LTA Can you tell me what’s happening with your website - it’s not working at all. We’re trying register our daughter for Hunstanton, as deadline is tomorrow, but it’s simply not possible. Please advise

[Matthew Durrands @MatthewDurrands]

@GNRailUK why is there nothing on here about the chaos at KGX?!

[Matthew Durrands @MatthewDurrands]

@GNRailUK This problem isn’t resolved, and trains continue to be affected! Already 15 mins late out of PBO, with no sign of movement and zero information

[Matthew Durrands @MatthewDurrands]

@DavidHorne can you tell me what’s going on with your app David - it’s impossible to pay, either with paypal or with a card. customer service have told me the issue has been fixed but it hasn’t. it’s been weeks now, incredibly inconvenient

[Matthew Durrands @MatthewDurrands]

@MINIUK my wife’s 3 week old Countryman has just gone away on a low loader showing ‘drivetrain failure’ Who sorts out a courtesy car, the dealer or Mini UK? Will need this asap

[Matthew Durrands @MatthewDurrands]

@nsandihelp what is going on with your online login - put in details and am told need to wait for pin. Put in pin, and taken back to login page. Put in details, and told need to wait for pin. Just going round in circles !!!

[Matthew Durrands @MatthewDurrands]

@lotuscars what is happening re deposit refunds - called and emailed 2 weeks ago but have heard nothing. Chat function is down (again). I need an answer asap

[Matthew Durrands @MatthewDurrands]

@santanderukhelp What am I supposed to do with this?!

[Matthew Durrands @MatthewDurrands]

@santanderuk We are finding it impossible to upgrade a 123 a/c to a Student 123 a/c. Have tried on 4 different devices and getting the same error message. The helpline no. on your website is no longer in use!

[Matthew Durrands @MatthewDurrands]

@santanderukhelp Going in to 1st year

[Matthew Durrands @MatthewDurrands]

Going in to 1st year

[Matthew Durrands @MatthewDurrands]

@thetimes You have conflated two facts here, and come to totally the wrong conclusion. Having seen our own daughter and many contemporaries have an absolutely miserable time after starting Uni in 2020 or 2021 I lay the blame squarely at the feet of Unis whose pandemic response was abysmal

[Matthew Durrands @MatthewDurrands]

@TLRailUK come on Thameslink, what’s going on at Peterborough?! Been kicked off 11.23 as has broken windscreen. Still no info re alternative services, no staff to ask, no clue ….

[Matthew Durrands @MatthewDurrands]

@LNER what is next train to Pbo now 20.03 cancelled?

[Matthew Durrands @MatthewDurrands]

@DavidHorne what is the point of an app if it isn’t going to show up to date info? Left home 20 mins ago and app says good service (in fact it still does), but arrived at station to find 7.40 PBO to KGX cancelled- it’s infuriating

[Matthew Durrands @MatthewDurrands]

@LNER “We look forward to welcoming all of our customers back on 27th December”, but after that, good luck ….

[Matthew Durrands @MatthewDurrands]

@helenpidd @AvantiWestCoast You’d have been no better on the East Coast Helen, LNER can put on a shitshow of their own most days ….

[Matthew Durrands @MatthewDurrands]

@DavidHorne why have I got to the station to find my train cancelled, but your app telling me there’s a good service and no issues reported with my booked train? Surely the point of an app is to keep customers updated ….