Thank you for the reply, but your system clearly says otherwise (see screenshot). My account REMAINS LOCKED under a strict risk restriction, completely blocking me from the web interface.
As a result, my $100,000 USDC DEPOSIT CANNOT BE CREDITED, and I am entirely UNABLE TO DEPOSIT OR WITHDRAW.
If the ticket is indeed still open, please have a SENIOR RISK MANAGER email me a real confirmation immediately to resolve this ongoing blockage. Thank you. Ticket #21467245
Hi @jespow, apologize for the direct message, but I’m facing a critical issue where Kraken's support and risk systems are failing a high-volume user.
Without any prior warning, my account was restricted, and I am now completely unable to log in via the web platform. As a result, my 100,000 USDC deposit is totally stuck—neither credited nor allowed to be withdrawn. To make matters worse, email responses have been extremely slow, and my Ticket #21467245 was forced-closed as "RESOLVED" while the issue remains entirely unaddressed.
This total lack of proper communication is deeply concerning for fund security. I respectfully ask management to step in, restore my login, and help release my funds. Thank you.