Judo 3rd Dan. District HR Contact for @YWMethodist. All views expressed here are my own. Dislike ice, rice, mice and those who are not nice! **Serendipity**
@O2@djlonsdale Be warned though, they don’t abide by their own Code of Practice! You won’t receive a response within the promised timescale as they’re “working on backlogs” and they refuse to confirm when customers will receive replies.
@OctopusEnergy But I haven’t received a refund within the promised timescale and no one has responded to the two messages I sent yesterday, so in terms of you “helping with this” I don’t currently feel confident that you are!
@ScotCuthbertson@O2@LutzSchueler I’m in the same position. When I chased for a reply their response was that due to current workloads the complaints team are very busy. (Why am I not surprised?!) They are in breach of their own code of practice!
@ninjagull@O2 Glad you got it sorted in the end. I’ve spoken to them again today but after half an hour the call was cut off so I’ve no idea if the number migration is actually going through or not.
@ninjagull@O2 I’m in the same situation @O2. Phoned on Saturday and, eventually after trying to sell me all kinds of things I didn’t want, was advised it would transfer within 24 hours. The migration still hasn’t taken place and there’s been no response to the direct message I sent yesterday.
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@OctopusEnergy @Type1Academic What if the previous 10 days included Saving Sessions? Are you then penalised for today’s one because you participated in previous sessions?
@deepanshu_s@OctopusEnergy@agilepredict I completely agree and have messaged @OctopusEnergy about this myself. I used to be able to see 8 hours’ worth of prices before needing to scroll down. Now I can only see 2.5 hours. It’s very frustrating and certainly not an improvement.