What an absolute joke @webafrica is. Service is pathetic. I’ve spent days trying to cancel precisely because the service is so bad. They couldn’t even follow thru on the discount they offered to retain my acct. Here’s looking at you @FFFibre, @Vodacom. I’m open for business.
@GundoMmbi@webafrica@vumatel Ain’t that the truth. I don’t understand why they even have a WhatsApp support line. @webafrica doesn’t get the fundamentals about customer service
@webafrica So I replied to this but have heard nothing back. I’m not surprised. Pathetic. And then you still want a R999 cancellation fee - but even the cancellation service doesn’t work. Have a day off - oh wait, you probably do that every day anyway.
@webafrica your service sucks. I’ve had a fault pending since I signed up more than 2 weeks ago. Still no resolution. Instead I constantly get nowhere with your WhatsApp agents. I am regretting this purchase.
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@vodacom I am truly sick and tired of the constant issues with my package and the lack of response - even from the head office team. I’ve emailed and called Kagiso Mokou in the CEO’s office more than once. No response. You really need to get your customer service together.