Katja Harjanne

Interim General Manager by profession & Crossfitter & mother by choice - Life is what you make of it!

[Katja Harjanne @Miss_HardJane]

@TUIUK worst holiday company with horrendous customer service!!

[Katja Harjanne @Miss_HardJane]

@OctopusEnergy I received an email from you 2 month's ago to say my charges are going down as of July, but still you are charging the same???

[Katja Harjanne @Miss_HardJane]

@TUIUK I lost a day, slept on the floor, lost a night's sleep got to my holiday tired, hungry and very sressed!!!!thanks to @TUIUK

[Katja Harjanne @Miss_HardJane]

@TUIUK after 3 hours of sleep due to delayed flight we are back at the airport having to queue to drop bags! #horrendous #badcustomerservice

[Katja Harjanne @Miss_HardJane]

4hrs delayed @TUIUK sat on the floor at Gatwick airport....

[Katja Harjanne @Miss_HardJane]

@TUIUK Tried on laptop, mobile and app...

[Katja Harjanne @Miss_HardJane]

@TUIUK your website and your app keeps freezing and "gateway time-out" please sort it!!

[Katja Harjanne @Miss_HardJane]

Left sitting on the floor at Gatwick after a cancelled flight! @TUIUK
Unpersonal emails, but no rep addressing us or apologising! #badcustomerservice no water offered or seats

[Katja Harjanne @Miss_HardJane]

@Tesco your online website jeeps crashing on me!!

[Katja Harjanne @Miss_HardJane]

@marksandspencer extremely disappointed in your service. Ordered a bedding set but 1 pillow case missing #Shocking

[Katja Harjanne @Miss_HardJane]

After 3 months of waiting @TUIUK to respond to my complaint they have sent a message saying lets agree to disagree... but don't worry we appreciate your feedback #rubbishcustomerservice

[Katja Harjanne @Miss_HardJane]

@TUIUK I have given all my details over to you at least 10 times! Im really tired of this game now! Nearly 10 weeks after my initial contact with @TUIUK still no response! You are definitely the worst at customer response! #dismalservice

[Katja Harjanne @Miss_HardJane]

@TUIUK i have been waiting for a response to my complaint letter over 2 months! #poorcustomerservice

[Katja Harjanne @Miss_HardJane]

@TUIUK Over 2 months is exaggeration! #inadecuatecustomerservice

[Katja Harjanne @Miss_HardJane]

So @TUIUK private messaged me to help me with the delay of getting a response to my complaint. All I got was that the directors are dealing with it and will get back to you. It is now over a month! #disgraceful #poorcustomerservice

[Katja Harjanne @Miss_HardJane]

@TUIUK @TUIUK more than 6 weeks and still waiting on your reply to my complaint on my holiday in July! #poorcustomerservice

[Katja Harjanne @Miss_HardJane]

@TUIUK your website is not working to book holidays! #getitsorted

[Katja Harjanne @Miss_HardJane]

https://t.co/rkjDWjYWL4

[Katja Harjanne @Miss_HardJane]

@TUIUK Still waiting - over a month now!!!!!

[Katja Harjanne @Miss_HardJane]

@TUIUK you say you respond to complaints in 28 days but twitter you private message within 24hrs? Does not make sense? Do you not like bad press? #badcustomerservice #disappointed #noholiday

[Katja Harjanne @Miss_HardJane]

@paulcar36175385 @TUIUK They are one of the worst to respond @TUIUK