Hi @AmazonHelp, my order has now missed multiple promised delivery dates (20 May, 21 May) and I was specifically told to wait until 26 May for resolution. That deadline has now passed and I’m being told to wait further.
This is no longer acceptable. Please escalate to management
@DeliverooHelp Hello. Had to pay more to order because one of your store didnt have something in stock. Not totally sure why i am paying more when the stock should be updated to prevent me from ordering
@AmazonHelp No problems at all. I’m just getting annoyed with all your customer service agents saying that same thing. Maybe these contradicting messages and emails from your staff will warn others
@AmazonHelp I’ve already done that and your team are just ignoring me and claiming I am a loyal customer and you’re sorry but you’re not doing anything about it. I am happy to speak on DM but only if you’re actually willing to resolve it
@AmazonHelp I’ll explain publicly then will will warn others. I ordered an item for delivery on the 20th, never arrived. Told to wait til the next day, never arrived. Told to wait til the 26th, never arrived. Was told I could get a refund today, now being told to wait til tomorrow