Frances

[Frances @MrsBnow]

@qvcuk I have done this now

[Frances @MrsBnow]

@qvcuk How do I return an order, with no cost to myself due to misspelling. The Tili lip set was advertised with 6 lip mousses but only one is in the set so want to return the order.

[Frances @MrsBnow]

@InPostUK Any update on the broken locker at Goring Food and Wine (BN12) - locker has been broken for over 3 weeks….is this the normal timeframe for you to be able to give a proper update…#uselosslocker

[Frances @MrsBnow]

@InPostUK Are you kidding me, I have been contacting you daily about this locker being broken.

[Frances @MrsBnow]

@InPostUK Any update on the broken locker at Goring Food (BN12) as it has now been broken over two weeks with parcels stuck in it.

[Frances @MrsBnow]

@InPostUK Is there any update today? Locker has been broken since 3 August!!!!!

[Frances @MrsBnow]

@InPostUK Any update today….day 13 of the broken locker with no meaningful update.

[Frances @MrsBnow]

@InPostUK Day 8 of the broken locker in Goring, customer service are useless and just read off a sheet. Six parcels stuck in the locker and 3 returned for non-delivery. Measure of a company is how they act when things go wrong and can honestly say you have been beyond useless.

[Frances @MrsBnow]

@InPostUK Me again checking on an update as we are now onto day 12 of the locker being broken. Is there a way to escalate this as it really is becoming unacceptable to just keep saying we are working on it and know it’s broken.

[Frances @MrsBnow]

@InPostUK Do you have a timeframe on when or how long on average it takes to repair? Why can’t someone go and manually take the parcels out instead of just leaving them there infinitely? Surely you have contingency measures for these scenarios.

[Frances @MrsBnow]

@InPostUK And as expected I am contacting you again for an update on this locker as we are now on Day 11 of the broken locker with parcels stuck in it.

[Frances @MrsBnow]

@InPostUK I am sure I will be contacting you again tomorrow as there has been no progress over the last 10 days and all I hear is we are working on it but nothing changes.

[Frances @MrsBnow]

@InPostUK So today we hit double digits of the locker being broken, day 10! Any update on when it will be repaired and the parcels retrieved.

[Frances @MrsBnow]

@InPostUK Are you able to let me know if the locker has now been fixed as we are on day nine of it being broken

[Frances @MrsBnow]

@InPostUK I am the seller for the 6 parcels so have contacted my buyers but as said before how you deal with issues is the most important thing and just saying call back and we know there is an issue with no estimated date or same story day after day tells me your tech isn’t up to the job

[Frances @MrsBnow]

@vinted Please can you tell me how to remove using @InPostUK for postage as when their lockers are broken they do not/cannot help. You used to be able to remove this option under Postage but it appears to have been removed.

[Frances @MrsBnow]

@SARugbymag Would love him to go to a Tier 2 team and help develop them

[Frances @MrsBnow]

@sainsburys Please let me know who we contact regarding refund from delivery on Saturday, have had no email to confirm returned items which is unusual, normally received same day.

[Frances @MrsBnow]

@shitscaredmum Deeply saddened to read this news, thoughts with all the family.

[Frances @MrsBnow]

@richardosman Can we donate used copies to our libraries?