Laura Williams

[Laura Williams @MrsWilliams1981]

@TicketmasterCS we have tickets.for Metallica on 3rd and 6th July but we may need access to a disabled area as my husband has been diagnosed with a hernia which requires surgery. How would we access this please and what do we need to send you?

[Laura Williams @MrsWilliams1981]

@MandSBank I made a payment through the app yesterday (pay by bank) but this doesn't reflect and my available balance hasn't changed. The money has left my bank. What do I need to do?

[Laura Williams @MrsWilliams1981]

@virginmedia Please see thread above. I sent a DM 5 days ago. This is what I am chasing up.

[Laura Williams @MrsWilliams1981]

@virginmedia do you get Sky Cinema with the mega TV packages? Your website is really unclear and internet searches are contradictory

[Laura Williams @MrsWilliams1981]

@virginmedia Still waiting for a response. Should it take this long to simply confirm what channels I get with the mega package?
On a positive note Ramen was very helpful on Friday in helping us sort out our broadband!

[Laura Williams @MrsWilliams1981]

@virginmedia DM sent

[Laura Williams @MrsWilliams1981]

@virginmedia I didn't do online, it was via chat. Is there anyway I can find out what should be included in my package channel wise? The confirmation i received only says mega TV.

[Laura Williams @MrsWilliams1981]

@virginmedia Ignore me! I just rechecked and my online account has been updated!

[Laura Williams @MrsWilliams1981]

@virginmedia once I upgrade package (TV and broadband) how soon will these be available to me? My online account still shows the old package

[Laura Williams @MrsWilliams1981]

@virginmedia Also I have received links to activate Netflix which is part of the new package so that makes me think it has been completed

[Laura Williams @MrsWilliams1981]

@virginmedia I believe it's all completed. I did via chat and approved the documents that were sent.

[Laura Williams @MrsWilliams1981]

@virginmedia how do I change the delivery date for my new hub. All the options are greyed out in Yodel's app. Delivery was attempted today and will be attempted tomorrow but I need to change to Friday when I can be home

[Laura Williams @MrsWilliams1981]

@HeathrowAirport can you help educate your staff in Duty Free? We nearly missed our flight as we bought a bottle of alcohol and the receipt didn't print. They insisted we needed one otherwise this would get removed from us when we arrived at our destination which was not the case

[Laura Williams @MrsWilliams1981]

@OVOEnergy @BenartyComputer Been there done that only to be told nothing can be done. So will wait for 6 months when you then reduce my payments as I am overpaying. And we will probably do the same again next year!

[Laura Williams @MrsWilliams1981]

@SimonCalder I'm genuinely confused about EES. Each time we have gone away we have had to do the photo and fingerprints each time. I thought once you had done both you then only needed to do one on each subsequent visit?

[Laura Williams @MrsWilliams1981]

@BCPCouncil Thanks Ben, what happens if these are not received in time? Is there another process we can follow?

[Laura Williams @MrsWilliams1981]

@PolicyExpert "your call is important to us" yet been on hold for 30 minutes trying to renew car insurance...

[Laura Williams @MrsWilliams1981]

@British_Airways Hi Claire, so after sending a DM all I get is "there is no update". Not particularly helpful. I am asking if this can be escalated please as 5 days is unacceptable to have no idea where my bag is and not allowing me to replace lost items.

[Laura Williams @MrsWilliams1981]

@British_Airways day 5 with no sign of suitcase... can this now be escalated? I have essentials that I need and I can't repurchase as you won't reimburse! Details are all in the DM I sent earlier this week.