Diane Garner

[Diane Garner @Mrs_g_81]

@PlayStation I’m having problems with the 2 step verification on the PS App. The support topics in the app aren’t helping, how can I contact a person/live chat, please?

[Diane Garner @Mrs_g_81]

@Eurostar Thank you :-)

[Diane Garner @Mrs_g_81]

@Eurostar when will tickets go on sale for London to Paris for 27/7-29/7 next year, please?

[Diane Garner @Mrs_g_81]

@virginmedia when will our internet be back up? We live in Sussex

[Diane Garner @Mrs_g_81]

@VirginAtlantic I have accepted a refund option to the email address stated ([email protected]) and had a response saying “This is an automated email inbox which is not monitored by our teams, so your email will not be picked up for action” will my refund be processed?

[Diane Garner @Mrs_g_81]

@VirginAtlantic I have accepted a refund option to the email address stated ([email protected]) and had a response saying “This is an automated email inbox which is not monitored by our teams, so your email will not be picked up for action” will my refund be processed?

[Diane Garner @Mrs_g_81]

@CWOA do you know when the day tickets for a Winter’s tail will e available please?

[Diane Garner @Mrs_g_81]

@VirginAtlantic I had an email saying that VA are going to start charging for certain premium seats from 23/8. Some of the seats we had previously selected will be chargeable and I wanted to make sure we still had them. The link in the email doesn’t work

[Diane Garner @Mrs_g_81]

@VirginAtlantic I’m trying to use the link in my email to select seats but the link isn’t working. I’ve also tried 2 different devices, private browser and the website with no success. What can I do? I already selected seats when I booked the flight!

[Diane Garner @Mrs_g_81]

@Tesco No worries, thank you for replying. If I cancel now will I get a refund?

[Diane Garner @Mrs_g_81]

@Tesco I’m a delivery saver customer but can’t see any slots past 6th December. Are the Christmas ones sold out? They aren’t even showing to say sold out

[Diane Garner @Mrs_g_81]

@Tesco Thanks for quick reply! Today as I didn’t realise it was only saver people who could book today until I went to book

[Diane Garner @Mrs_g_81]

@British_Airways had a flight cancelled in June and asked for a refund. Phoned 16/09 and was told my refund had been “missed” and would be actioned. STILL no refund, tried to call but too busy to take it. 4 months for a refund is unacceptable how much longer will I have to wait?

[Diane Garner @Mrs_g_81]

@IrelandEmbGB @dfatravelwise @dfatirl @irelandinwales @irlscotland @irishinbritain We live in England and have a house in Northern Ireland and will stay there in the summer. If we wish to travel to Ireland can we complete the self-quarantine at our NI address?

[Diane Garner @Mrs_g_81]

@easyJet we are booked to fly LGW to VRN on 19/08/2020-0615 and return 29/08/2020-1650. My parents have tried to book onto the flights with us but they are not showing at all on the app or website. Is there a problem with our flights, will they be cancelled?

[Diane Garner @Mrs_g_81]

@DLPHelp I understand you’re busy but 11 weeks is not acceptable, and you can’t even provide a timescale? You wouldn’t let a guest be 11 weeks late paying the balance of their account. Very poor customer service.

[Diane Garner @Mrs_g_81]

@DLPHelp Good morning. We booked a trip with you from 29/5-1/6 and cancelled it on 16/3. We are still waiting for the rest of our refund. I have been in contact by phone and assured it is in progress but roughly how long are refunds taking? 2.5 months seems a long time!

[Diane Garner @Mrs_g_81]

@DLPHelp Thank you for your response but it doesn’t answer my question. Roughly how long are refunds taking? I have friends who booked through Magic Breaks, who cancelled their trips after me for dates after ours, and they had their money back.

[Diane Garner @Mrs_g_81]

@mrsspanner Hi Anna I’ve been waiting for a refund since 16/3. Did your tweet yield any success?

[Diane Garner @Mrs_g_81]

@HSBC_UK good evening. I can’t see my credit card online or on the app, is there a problem with internet banking?